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  • Customer service1 votes
  • Product1 votes
  • Policies1 votes
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I purchased from them once and they continued to take money from my account every month they robbed me Add comment

PLEASE DONT PURCHASE ANY OF THESE PRODUCTS! IT IS A SCAM AND ONCE YOU HAVE PLACED AN ORDER YOU WILL THEN HAVE MONEY DEDUCTED FROM YOUR BANK ACCOUNT EACH MONTH. I PAID £39.99 FOR A BASIC KIT AND HAVE JUST HAD £45.95 TAKEN FROM MY BANK ACCOUNT - I HAVE JUST SPOKEB TO CUSTOMER SERVICE AND IT WAS A COMPLETE WASTE IF TIME... Add comment

U have e mailed mary1malloy@yahoo.com 9 times since2am. The site won't let me in subscribe. Pls STOP Add comment

  • Nov 20
  • Cosmetics and Toiletries
  • Englewood, Colorado
  • Wen Products
  • 2
  • 2
  • 70
  • REVIEW RATING 4/5

Terrible service. Cancelled my wen subscription over a year ago. They still continued to send me products. I called every month since to ensuree it was cancelled and was told it was. Still was sent bills and products. Sent the products back. They claimed that they didnt receive it and the only way I could have the bills for their mistaken shipments removed were to sign an affidavit with the... Read more

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  • Nov 15
  • Cosmetics and Toiletries
  • Los Angeles, California
  • Cancellation Policy
  • 64
  • REVIEW RATING 4/5

I canceled my order today and was told that confirmation numbers for cancellations are not provided. I asked how I would be able to prove that I canceled the auto shipment, and was told that "I can call in at any time" I noted the date and time of the call and took the individual's name. I am hoping I do not have to call again, and that another shipment does not show up at my door. I will... Read more

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  • Nov 15
  • Employees and Ex-employees
  • Staff
  • 1
  • 1
  • 79
  • REVIEW RATING 4/5

I used to work in one of GR's call centers. Employees are ill-trained and expected to handle all calls in less than 4 minutes. Pay, the most desirous work schedules and other perks are based on this 4-minute performance, resulting in poor customer service as many reps will do almost anything to get you off the line and boost their overall score. Yes, all employees have a score which is heavily... Read more

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  • Oct 30
  • Cosmetics and Toiletries
  • Perriconemd
  • 89
  • REVIEW RATING 3/5

The PerriconeMD product caused a rash and left my skin sore when touched, the face wash burned my skin even after washing it off for a few days, when I called for a refund I was not told to return the kit after I asked if I should, but only not to use or give it away and that a refund would be applied in about 4-6 weeks. Three months later I'm told that they never give back money only a... Read more

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  • Oct 26
  • Cosmetics and Toiletries
  • Sheer Cover
  • 1
  • 1
  • 60
  • REVIEW RATING 4/5

I bout this product sheer cover £39:99 to treat myself I wish I did nt bother they have jst took all the cash I had and I am now overdrawn aswell I live in the country and am on benifits I am now with no money for two weeks I didn't order this second shipment they say in a email that I am a VIP customer and ordered me x3 the amount I just want my money back my email address is... Read more

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  • Oct 20
  • Cosmetics and Toiletries
  • Automatical Billing
  • 1
  • 1
  • 74
  • REVIEW RATING 4/5

They keep auto billing me despite calling and emailing. The say that my account is closed but I still get charged. It has been going on for 4 months. After the 3rd payment, I had the credit card company block it. The smug woman last time only replied with you should have read the fine print. It is an attitude that is terrible. The are certainly not interested in customers. I hope they... Read more

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  • Oct 17
  • Cosmetics and Toiletries
  • Santa Monica, California
  • Cancelled Product Charges
  • 1
  • 1
  • 93
  • REVIEW RATING 5/5

SCAM. Cancelled but they continue to bill me. Took it up with AMEX and GR sent a six page letter using someone else's account information to explain why they would not cancel my order but GR sent me an email contradicting the letter where they state my order was cancelled in August. Why then did they charge me for a shipment in late September which was never shipped? When disputed they... Read more

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