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1.3 Based on 67 reviews
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  • Customers like
    • Product 2
    • Idea of cleansing with a cleansing conditioner 1
    • Some acne care 1
  • Customers don't like
    • Customer service 9
    • Cutomer service 6
    • Lying and stealing 5
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ordered try it free. didn't like it - foundation and powder actually made my face look MORE wrinkled by sinking into the small creases in my face. cancelled - at which time they said I owed an ADDITIONAL $99.00 their $49.00 try it free kit is ACTUALLY $150.00 called them, couldnt resolve. they actually sent to collection. I will send the $99.00 - I will not let them ruin my credit rating. VERY PISSED. will not order anything ever... Read more

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I had a problem back in 1996 or 1997 with the Kathie Lee products. wanted to cancel and was very very rude customer service and all upset over me canceling and made it almost impossible! I will never trust anything by this company Guthy Renker. from the reviews I've read, nothing has changed in 20 years! I can't believe big-name celebrities put their name out there linked with this company! Read more

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Guthy Renker is a sister company of Dr Perricone, a really expensive cosmetics company. I ordered 1 item after a TV advert and alas, they enrolled me on a continuous delivery scheme and took money from my account in April without my consent. I received more goods, returned the goods, received a refund from Guthy Renker straight into my bank account, asked my bank to block them and reported them Trading Standards. I thought that was it.Alas, it... Read more

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I had ordered a skin care product, tried it & returned it. I had to rangle with this company who said they hadnt received the return, then sent me to collections. I will NEVER buy anything from Guthy-Renker again!

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NEVER ORDER FROM GUTHY RENKER. Having to file a dispute with my bank to claim my money back. Useless, scam company. Charged me £65 out of nowhere that i never agreed to. Funny enough though theres plenty warning that next month they're going to take £65, RIGHT AFTER THEY TAKE THE FIRST £65 WITH NO PRIOR WARNING. Do NOT order from them, they will tie you in to a hidden subscription which renders PayPal customer support useless if you chose to pay... Read more

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never order from guthy renker!! Ordered thr pro active set for 24.94 then a month later 64.92 taken from my bank. They saying it clearly states in invoice! *** you are scammers i want my money back! They saying cant stop drlivery so ill have to send package back myself and i have to pay postage

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From tv ordered their crepe erase product 60 day trial £29.99 plus p&p. Cancelled within the 60 days and returned 2nd package as I found out they charged £34.94 monthly (EVERY MONTH) yet you only receive one package every 3 months. Product didn't work either. Was horrified! They emailed to say they had refunded £29.99 after i cancelled, would show up 5 days later. Checked bank statement, they had refunded £29.99 but taken 2 x £34.94 from my... Read more

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I had a trial for Proactive at this point almost 2 years ago. I cancelled immediately after as I did not want to continue receiving product. I, however, was charged and sent two additional orders worth of Proactive, for which I reluctantly paid for. I called Guthy-Renker directly to make sure that this had been dealt with fully and after spending an hour being aggressively harassed to purchase more products, I eventually was able to get to the... Read more

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My wife brought the product and wasn't unhappy or happy with it but the next month we received more and didn't order it . After we called them they said they sent a letter in first package telling us were a member and charged our account without notifing us. These are tricky people beware they said there sending a return address and after we send product back they will return our money. They should have told us on phone about membership and... Read more

Was this review helpful? 3 1

Cancelled my "subscription" 2 months ago, they said it was cancelled themselves, still took money out. Awful customer service. Do not recommend at all!

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