Guthy Renker Complaints and Reviews

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Guthy Renker
Main address: 41-550 Eclectic St., Suite 200 92260 Palm Desert CA
760-773-9022, 760-773-9016, customerservice@guthy-renker.com
  • 320+4 mobile complaints
  • $72.9K claimed losses
  • $225 average
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  • 2 days ago
  • Cosmetics and Toiletries
  • Automatical Billing
  • 9

They keep auto billing me despite calling and emailing. The say that my account is closed but I still get charged. It has been going on for 4 months. After the 3rd payment, I had the credit card company block it. The smug woman last time only replied with you should have read the fine print. It is an attitude that is terrible. The are certainly not interested in customers. I hope they... Read more

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  • Oct 17
  • Cosmetics and Toiletries
  • Santa Monica, California
  • Cancelled Product Charges
  • 1
  • 1
  • 32

SCAM. Cancelled but they continue to bill me. Took it up with AMEX and GR sent a six page letter using someone else's account information to explain why they would not cancel my order but GR sent me an email contradicting the letter where they state my order was cancelled in August. Why then did they charge me for a shipment in late September which was never shipped? When disputed they... Read more

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  • Oct 13
  • Cosmetics and Toiletries
  • Victoria, British Columbia
  • Undelivered Product Charges
  • 42

I have just gotten off the phone with another hapless sale s person at Guthy-Renker. I called to ask for my credit card to be refunded for two months worth of "auto billing" on product I have never received. The Wen hair product line by Chaz Dean left my hair feeling greasy and a sheer disaster when it was left to air dry. I was prepared to take the purchase price as a loss & chalk it up to... Read more

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  • Oct 01
  • Cosmetics and Toiletries
  • Work Experience
  • 1
  • 1
  • 96

I to worked for guthy renker, now the fact that customers blame us for there account being withdrawn is crazy. Y'all dumbasses order a product knowing you can't afford it but when you see the ad you order anyways!then you DONT READ THE INVOICE(online terms& conditions) and yell at us for YOUR MISTAKE!! advice, learn how to read it's NOT in small letters it's not being hid you people just... Read more

Was this review helpful? 0 6

     

  • Sep 30
  • Cosmetics and Toiletries
  • Order Delivery
  • 33

I am a member of meaningful beauty - my 1st order they shipped out w/out any credit card info - now that I am a member they are refusing to send my shipment w/out a credit card that allows installment payments - funny it wasn't a problem when they shipped out the 1st order - with the 1st order I was billed for 3 monthly installments which I paid off in 2 installments - now I have been calling for... Read more

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  • Sep 27
  • Cosmetics and Toiletries
  • Additional Charges
  • 1
  • 1
  • 75

Don't ever give your account information to this company. I had to cancel my cards to avoid all the additional charges and items that Guthy Renker tried to charge me. When I would call they would say they didn't have a record of my account yet generated a bill and reported late payments. After several months and a fraud report with my bank they started to listen. However it has taken an... Read more

Was this review helpful? 1 0

     

  • Sep 25
  • Ex Employees
  • Agawam, Massachusetts
  • Fraudulent Business Practices
  • 1
  • 1
  • 71

I was an employee for Guthy Renker, in the many months I have educated, made suggestions and cancelled accounts, but the reasons I heard were amazing to me! The way people just would not always tell us the truth or act like it was our fault that the products were to expensive or that they had an account after a one time order, we didn't place the order , why yell at us! I do know for true that... Read more

Was this review helpful? 0 2

     

  • Sep 20
  • Cosmetics and Toiletries
  • Sacramento, California
  • Anti Pimple Product
  • 1
  • 1
  • 46

I went from having a few pimples to a pizza face! Please do not use this product, there is something in the ingredient that makes the pimple multiply after you stop using it. It will work at first (it makes you believe it works), then as soon as you stop, your skin goes out of control and the pimples will multiply fast within days. You can try to use the product again, but it will no longer work,... Read more

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  • Sep 16
  • Cosmetics and Toiletries
  • Sheer Cover
  • 1
  • 1
  • 59

After cancelling any repeat orders for sheer cover as it is not as good as other products and is more expensive. I received further deliveries of sheer cover. I had to return at full cost to myself before they would refund my credit card.after receiving another delivery of sheer cover the other day and being debited my account I contacted them as they have taken on two acassions unauthorised... Read more

Was this review helpful? 1 0

In 2+ years have NEVER been able to access my account on line being told they don't recognize my email. Funny that I receive at least weekly or more frequent emails! Have to continue to call to receive account info or place orders. There is no way to file complaints either. Cancelled auto-orders today. If I receive next order in December 2014..they will get another ear-ful. Back to other products! Add comment

 
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