1.2
  • Product3 votes
  • Cutomer Service3 votes
  • Customer service3 votes
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  • Jan 16
  • Cosmetics and Toiletries
  • Lebanon, Tennessee
  • Conditioning Shampoo
  • 61
  • REVIEW RATING 4/5

My hair fell out by the handful from use of the Sweet Almond Mint conditioning shampoo. The other Wen types and products have not been an issue. I spoke with Guthy Renker customer service and was referred to supervisor Shondrea. Shondrea's affect was harsh and belligerent at best. Shondrea began the call by abruptly speaking loudly. Shondrea implied I was being deceptive, took no... Read more

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  • Jan 09
  • Cosmetics and Toiletries
  • Mill Valley, California
  • Account Deductions
  • 63
  • REVIEW RATING 4/5

Torturous phone tree, deliberately disturbing on-hold music to encourage call abandonment, wait times of 20 minutes or more, and no way for the agent to eliminate automatic payments totally $172 for a product I did not order. Ready to file a lawsuit. Guthy Renker began re-sending products and debiting my account even though I had cancelled a recurring order a year earlier. Numerous calls to call... Read more

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  • Jan 09
  • Cosmetics and Toiletries
  • Skin Care Product
  • 34
  • REVIEW RATING 4/5

Totally ripped me off! Sent me product, I asked to return, received label to do so, only for them to say they never got it. So here I sit with a $158.oo charge, no "awful" products, and pissed off to the tenth power. This *** smells like fish and made me itch so bad I had to quit using after the first use. This is the worst and most expensive product I have ever used. I hope Karma takes care of... Read more

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  • Jan 08
  • Cosmetics and Toiletries
  • Forest Grove, Oregon
  • Charge
  • 1
  • 1
  • 35
  • REVIEW RATING 4/5

Similar to other consumers, I have been given the royal runaround by G-R. They removed money from my account without sending product and attempts to have them do the right thing (for an entire month) have failed. Having made numerous phone calls to them, I have heard the same scripted message (live) from several different agents as well as 3 different supervisors that my money would be refund... Read more

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  • Jan 06
  • Cosmetics and Toiletries
  • Bergen, Hordaland
  • Sheer Cover
  • 33
  • REVIEW RATING 4/5

Tried to cancel Sheer Cover membership and ended up holding for 1 hour and 26 minutes, as you may not cancel via email. To enter a membership was no problem, I think they answerd within minutes. Tried to cancel Sheer Cover membership and ended up holding for 1 hour and 26 minutes, as you may not cancel via email. To enter a membership was no problem, I think they answerd within minutes. Tried to... Read more

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  • Jan 04
  • Cosmetics and Toiletries
  • Mesa, Arizona
  • Membership Cancellation
  • 62
  • REVIEW RATING 4/5

Consumers be aware. Do not buy from this company. Even though it's by a big name, don't let that fool you. I canceled my membership right away and they continue to charge my card. I have spoken to 3 different people about getting a refund and it's been a month and I'm still going round and round with this company. The customer service sucks and when asked to speak to a supervisor, I was denied.... Read more

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  • Dec 30, 2014
  • Cosmetics and Toiletries
  • Skin Care Product
  • 1
  • 1
  • 134
  • REVIEW RATING 5/5

I ordered the Perricone MD products and within 2 hours of ordering I called and canceled the order. I did so after researching product ingredients (which I should have done first- my fault for that). I was told I could not cancel, really? I was told I had to take shipment but could send right back for a full refund. So, I got the shipment, sent it back and not only have I NOT gotten a refund, the... Read more

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I purchased from them once and they continued to take money from my account every month they robbed me Add comment

PLEASE DONT PURCHASE ANY OF THESE PRODUCTS! IT IS A SCAM AND ONCE YOU HAVE PLACED AN ORDER YOU WILL THEN HAVE MONEY DEDUCTED FROM YOUR BANK ACCOUNT EACH MONTH. I PAID £39.99 FOR A BASIC KIT AND HAVE JUST HAD £45.95 TAKEN FROM MY BANK ACCOUNT - I HAVE JUST SPOKEB TO CUSTOMER SERVICE AND IT WAS A COMPLETE WASTE IF TIME... Add comment

U have e mailed mary1malloy@yahoo.com 9 times since2am. The site won't let me in subscribe. Pls STOP Add comment

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