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  • Feb 21
  • Cosmetics and Toiletries
  • Cancellation Policy
  • 42
  • REVIEW RATING 3/5

Tried to use email contact info to cancel a product order after I discovered what a crappy product it was. The email page only directs you to order more of the crappy product. Called the 800 number only to talk to someone OUTSIDE the U.S. who barely spoke English and wanted me to pay an additional $165 for a $55 product. I told her "NO, CANCEL THIS ACCOUNT. I will NOT pay another cent." She... Read more

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  • Feb 16
  • Cosmetics and Toiletries
  • Los Angeles, California
  • Return Policy
  • 54
  • REVIEW RATING 4/5

This company is a SCAM to the MAX. I ended up with 2 accounts for some odd reason. I canceled them immediately when the product arrived. I paid for the first shipment as I had opened it. I returned the other product that had not been opened but have been getting billed for it ever since and every time I talk to someone they tell me I still have an account to which I say cancel it! I refuse to pay... Read more

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  • Feb 13
  • Cosmetics and Toiletries
  • Skelmersdale, Lancashire
  • Refund Policy
  • 1
  • 1
  • 12
  • REVIEW RATING 4/5

I want my money back !!!!!! Read more

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  • Feb 13
  • Cosmetics and Toiletries
  • Skelmersdale, Lancashire
  • Refund Policy
  • 24
  • REVIEW RATING 3/5

I sent there products back and now more than a month on i still havent got my Money back! All i keep getting told is speak to your bank. This is ***! There qwick to take money off you! you can never get through to speak to someone in customer care on the phone and if your lucky and you do dont hold your breathe because they just *** you even more. 60 day money back guarantee hahah dont make me... Read more

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  • Feb 03
  • Cosmetics and Toiletries
  • Detroit, Michigan
  • Wen Hair Care Product
  • 68
  • REVIEW RATING 3/5

I ordered this Wen product to use on several of my clients and it has dried their hair out. Can't even hold a curl after a day of styling. Couldn't figure it out until I stopped using Wen.I canceled my order so that my card won't be charged. To my surprise, they charged my card twice for $47.50 two weeks after each other. Had to cancel account and let my bank dispute the matter. I eventually got... Read more

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  • Jan 16
  • Cosmetics and Toiletries
  • Lebanon, Tennessee
  • Conditioning Shampoo
  • 1
  • 1
  • 110
  • REVIEW RATING 4/5

My hair fell out by the handful from use of the Sweet Almond Mint conditioning shampoo. The other Wen types and products have not been an issue. I spoke with Guthy Renker customer service and was referred to supervisor Shondrea. Shondrea's affect was harsh and belligerent at best. Shondrea began the call by abruptly speaking loudly. Shondrea implied I was being deceptive, took no... Read more

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  • Jan 09
  • Cosmetics and Toiletries
  • Mill Valley, California
  • Account Deductions
  • 1
  • 1
  • 94
  • REVIEW RATING 4/5

Torturous phone tree, deliberately disturbing on-hold music to encourage call abandonment, wait times of 20 minutes or more, and no way for the agent to eliminate automatic payments totally $172 for a product I did not order. Ready to file a lawsuit. Guthy Renker began re-sending products and debiting my account even though I had cancelled a recurring order a year earlier. Numerous calls to call... Read more

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  • Jan 09
  • Cosmetics and Toiletries
  • Skin Care Product
  • 83
  • REVIEW RATING 4/5

Totally ripped me off! Sent me product, I asked to return, received label to do so, only for them to say they never got it. So here I sit with a $158.oo charge, no "awful" products, and pissed off to the tenth power. This *** smells like fish and made me itch so bad I had to quit using after the first use. This is the worst and most expensive product I have ever used. I hope Karma takes care of... Read more

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  • Jan 08
  • Cosmetics and Toiletries
  • Forest Grove, Oregon
  • Charge
  • 1
  • 1
  • 70
  • REVIEW RATING 4/5

Similar to other consumers, I have been given the royal runaround by G-R. They removed money from my account without sending product and attempts to have them do the right thing (for an entire month) have failed. Having made numerous phone calls to them, I have heard the same scripted message (live) from several different agents as well as 3 different supervisors that my money would be refund... Read more

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  • Jan 06
  • Cosmetics and Toiletries
  • Bergen, Hordaland
  • Sheer Cover
  • 69
  • REVIEW RATING 4/5

Tried to cancel Sheer Cover membership and ended up holding for 1 hour and 26 minutes, as you may not cancel via email. To enter a membership was no problem, I think they answerd within minutes. Tried to cancel Sheer Cover membership and ended up holding for 1 hour and 26 minutes, as you may not cancel via email. To enter a membership was no problem, I think they answerd within minutes. Tried to... Read more

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