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  • Customers like
    • Absolutely nothing about this company 2
    • Product 1
    • Some acne care 1
  • Customers don't like
    • Customer service 8
    • Cutomer service 6
    • Lying and stealing 5

I bought an item from Dr Perricone following a TV advert which I believed was supplied by Dr Perricone because the invoice had the company's name on it. A month later I realised that money had been taken from my account and I recevied further products from Dr Perricone which I did not order. The bank statement showed that the money was taken out by Guthy Renken. I have asked my bank to block them from taking any more money out and I will be returning the items as well as reporting the company to Trading Standards. I have also complained to Dr... Read more

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You have mislead and entrapment is what it is, i want a refund, how dare you rip prople off and steal their money with a legal loophole anf mislead Add comment

These robbing b****ds have just dtolen £80.00 out of my bank account, misleading robbers, entrapment is what it is, i purchased a face cream for £19.99 and a month later take £80.00 out of my bank, and apparently thete isnt anything i can do, heartbroken and so angry, i would nevr have agreed to this. Add comment

I ordered one kit of Pro Active for my grandson. I told them I did not want a continuing shipment, that I would order each kit as needed. We received that order. I ordered a second kit and again told them I did not want regular shipments ever. We received that order. The next thing I know, I get another kit and they billed me at a higher amount. I emailed them and told them to stop sending them. They sent me another kit and billed me again at a higher amount. I emailed them again telling them to stop shipping kits and refund the excess... Read more

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You're led to believe that you receive a trial. Of the proactive product for certain price if they use it for 30 days and realize that you do not like it you will be charged full price which is nearly $100 and you're not told that unless you really dig to look for that information. The practice is very shady and underhanded a good business would not do this if they want it returned customers. Add comment

The products are fair to schetchy. I've been on PROACTIVE for years and saw little to No improvements do i canceled. Then they wanted to charge me full price to cancel. My issue is if you believe in your product why the shady dealings? All the billing is hidden deep in the offers. Beware because of customer testimonials and their "Rep" I dobby trust this company! That's my opinion only, but pay attention to details, that's where they get you. Next thing you know. Your credit card will get charged and unless you know to get your bank, ... Read more

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Tried to take money from my account without me ordering Disgraceful Add comment

regular delivery not received. called 3 times & told order would be sent next day with 3 day delivery service. two weeks later and no product. three times I was lied to about order . no reason for this as I have been a consumer for 4 years.what is the problem and why don't these people on the other end of line speak english? I am tried of not being able to understand these people. Hire some real Americans to answer the phone. Get your act together and sent orders out when due. last time I was told I wouldn't be charged for my order. That is... Read more

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Received 3 orders of Guthy Renker products Wen, Principal Secret and X Out that I didn't order. The package and statement inside the box both had my name and address on it but when I called the companies there was another name linked to the accounts and billing addresses and a credit card that didn't belong to me was charged. They wouldn't give me any information about the name of the person who placed the orders or where the billing address was located. They say they shut down these fraudulent accounts and removed my name and address from... Read more

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I ordered the starter kit and was charged 46.95, given 1 email with my placed order number and a thank you for the order. Okay , I used a prepaid visa card, as I do not trust companies these days. I had 50.00 on said card and did my homework as they do accept prepaid cards. HOWEVER, weeks went by ,no product . I called their #. I was told that the prepaid card had to have double the order amount on it in order to have product shipped. Okay , so what they do is secure their tacky and upsetting second order before I even try the first order.... Read more

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