Submit ›
  • Customers like
    • Nothing about business practices1
    • Product1
  • Customers don't like
    • Cutomer service6
    • Policies4
    • Product4

  • Aug 27
  • Cosmetics and Toiletries
  • Somerville, Massachusetts
  • 33
  • REVIEW RATING 4/5

I ordered the intro package of It cosmetics from Guthy Renker. Before the package even shipped, they overcharged me. When I called to ask why, they did not explain why they charged me $10 more than I was expecting, and that included a second shipping and handling fee beyond the one I had already paid for. As a result, I instantly requested a refund and returned my package to sender. One week... Read more

Was this review helpful? 1 0

  • Aug 23
  • Cosmetics and Toiletries
  • Guthy Renker Beauty Product
  • 1
  • 1
  • 30
  • REVIEW RATING 3/5

CANCELLING: disagree w/terms & conditions. If done correctly you will receive an email cancellation letter in 24hrs; SHIPPING: if you don't want to pay for shipping fees...ask for return label; ORDERING: if you place order online or over phone it will automatically put you into a membership. PA/PA+ cancel before 28 days after first initial order; Wen cancel before 30 days after initial first... Read more

Was this review helpful? 0 0

  • Aug 11
  • Cosmetics and Toiletries
  • Alexandria, Minnesota
  • Guthy Renker X Out
  • 1
  • 1
  • 93
  • REVIEW RATING 4/5

They continue to charge my debit card for products that were cancelled. Their call center is trained to play dumb and hang up on you. My minor daughter is the one that ordered yet they did no due diligence to determine if she could legally contract. I am contacting the tv show American Greed to have them look in to this horrible, criminal company. Do not order from this company plus the... Read more

Was this review helpful? 0 0

  • Aug 05
  • Cosmetics and Toiletries
  • Los Angeles, California
  • Guthy Renker Proactiv
  • 62
  • REVIEW RATING 4/5

All I have to say is that the 2 GREEDY, UNETHICAL derms that sold out Proactive to these OTHER crooks did the EXACT SAME THING-billing & re-billing. Fun fact-both Mrs Rodan & Mrs Fields, the crooks that "created" an acne medicine whose ingredients were around for 20 prior years & then figured that they weren't happy making "good" $$ as doctors...nope, they started shady stuff then... Read more

Was this review helpful? 0 0

  • Aug 03
  • Cosmetics and Toiletries
  • Sebring, Florida
  • Perricone Md Cold Plasma Sub-D
  • 58
  • REVIEW RATING 4/5

I ordered Dr. Perricone and had it on auto delivery for a very long time. I had a couple of times in which I did not receive the product and had to call and let them know that I was billed and had not received the product. After a few times of that I called and complained again and cancelled my order completely. I had fulfilled my payment for the last order that I received. They stopped... Read more

Was this review helpful? 0 0

  • Jul 31
  • Cosmetics and Toiletries
  • Stockton-On-Tees, Stockton-On-Tees
  • Proactiv
  • 36
  • REVIEW RATING 4/5

I bought my daughter some products to help aid with her spots and not only did my daughter have a bad reaction to the product guthy sent me another batch 4 weeks later and charged me £120 im recoving from heart surgery and this full experience as been very upsetting as when they said return the item as I did guthy renker claim they have not received it? Once again my daughters face was burnt from... Read more

Was this review helpful? 0 0

  • Jul 30
  • Cosmetics and Toiletries
  • Houston, Texas
  • Guthy Renker Beauty Product
  • 1
  • 1
  • 33
  • REVIEW RATING 3/5

Advised company that I did not order the box which was sent to me. I continue to be sent charge 1 year later I was questioned for extended period of time on telephone when trying to discontinue unsolicited shipments. If the product is as good as advertised, then the company should be able to rely on customer reordering and not have to send customers unwanted products and cause them to have to... Read more

Was this review helpful? 0 0

  • Jul 23
  • Cosmetics and Toiletries
  • Cold Plasma Sub-D
  • 70
  • REVIEW RATING 4/5

I ordered Perricone Sub-d from an infomercial featuring Dr. Perricone, not realizing I was dealing with Guthy Renker, a company I have never trusted. After three months I received an order for OVM, a different product and since it was in a Perricone box, I thought it was from the Perricone website where I have and account. Bottom line, when I called the Perricone website; the operator said I had... Read more

Was this review helpful? 0 0

  • Jul 22
  • Cosmetics and Toiletries
  • Lutz, Florida
  • Guthy Renker Cancellation Policy
  • 48
  • REVIEW RATING 3/5

Evidently, when an order goes to the warehouse they can't do anything about canceling the order. However it took 2 phone calls to get that information. In addition to their "customer service" agents being snarky they are useless. They sneak in the re-orders and you can't change anything. It just keeps telling you that you must wait 48 hours to change anything. Do NOT ever do business with them!... Read more

Was this review helpful? 0 0

Too many emails from this gun the Rickner whatever his name is. Unsubscribe heart on a cookie at yahoo.com Add comment

Did not find what you were looking for?
×

You are about to contact PissedConsumer.com

Review submitted through "Contact Us" will not get published on the site or forwarded to Guthy Renker. However, many companies do monitor reviews on our site.

 
×
You are reading about Guthy Renker.
Filing a new complaint about
×