Guthy Renker
Reviews and Complaints
Guthy Renker - Wen Hair Care Product Review from Detroit, Michigan
Perricone via Guthie-Renker (they are eroding Perricone's good name)
Guthy Renker - Customer Care Review from Skelmersdale, Lancashire
Guthy Renker - Wen Hair Care Product Review from Englewood, Colorado
Worst customer service experience in the free world
Guthy Renker - Refund Policy Review from Skelmersdale, Lancashire
Bill after cancellation
- Customer service
- Product
Preferred solution: Full refund
Horrible customer service
Beauty Kit Review
Canceld Auto Shipment Today.
Billed for something not received
I have just gotten off the phone with another hapless sale s person at Guthy-Renker. I called to ask for my credit card to be refunded for two months worth of "auto billing" on product I have never received.
The Wen hair product line by Chaz Dean left my hair feeling greasy and a sheer disaster when it was left to air dry. I was prepared to take the purchase price as a loss & chalk it up to the pit falls of trying something new but when I called in to have the 2 months worth of product never received refunded I was told I had agreed to a 3mth supply and that I was being billed for it each month. Um, I certainly did not agree to that & the products I received were the exact kit advertised at $29.95 in their infomercial.
Now I'm being told there is no way they'll give me a refund and there is conveniently no supervisor on hand to talk to. I will never do business with this company again and will do whatever I can to get back the $60 stolen from my account.
Preferred solution: Full refund
Deceitfull Crooks
Contact number for Endless Youth Vitamins 888-848-****
For all of you who got roped into the "free gift" vitamins when you ordered WEN, the phone number to cancel the vitamins is 888-848-****. I'm hoping this post will show up in a google search, because I had a *** of a time finding the damn thing.
I love my WEN. The only concession I've made is using a regular shampoo once a week to remove build-up on my roots, followed by the WEN.
The Endless Youth Vitamins, on the other hand, has a very poor business model. I've not tried the actual product, but when I was sent another shipment of them and billed almost $70, I knew I didn't need them. I called Guthy-Renker, who didn't help me (because they didn't have my information on file, but yet they have my credit card info?!), and then I called WEN. the lady I spoke to there was very pleasant and gave me the number for the shyster vitamin company.
When I called, the lady was very pleasant, and I explained to her the steps I had to take in order to contact them. I also asked if the $70 would be a monthly charge, or a straight charge for the 90 day supply I received. "That would be the MONTHLY charge" she replied. I then told her, "*** no,cancel it!" Which she did... I hope. After I return the product, I am guaranteed a full refund. Supposedly. I'll have to wait and see what happens...
I just wanted to share the contact info for this shady company for others who may be in the same boat.
Preferred solution: An easy to find website, customer service phone number, and cancellation procedure that is able to be found using a search engine.
SCAM
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