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Chaz Dean / Wen Hair Care
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Aug 19, 2008 Guthy Renker complaint by Kmpenate |
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Page 1 of 2 I ordered a one time supply. Thirty days later, I received another supply, with a summary of the future charges and supplies I had ordered. I called customer service. They told me that my one order AUTOMATICALLY enrolled me in the automated delivery. She said she would cancel my CLUB MEMBERSHIP - that I never enrolled in, however,they would not refund the handling, and would not stop fututre charges for my balance due!!! AND that they would take four to six WEEKS to process my return. My advice: Do not order. They have fine print that allows them to send future supplies, they will not refund, they will not stop future charges. The product did nothing for me, either.
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Guthy Renker Complaints
1. Written by Wouldn't let me quit thru shad, on 19-03-2009 15:00
I ordered the product and they got me on a 3 month cycle at about $100.
BUt I discovered it made very little difference to my normal routine. So I called to stop the next shippment. The lady on the other end kept saying she couldn't find me in the systems so she couldn't close my account. Well that didn't help me and I couldn't justify a bottle of shapoo for 25 bucks a pop. So I sent them my information in a email and told them I would except any more shippments. I even sent another email telling them if they sent me any more product I would pay for it. Well my 3month roll around and my account was charged anothe $100 bucks. So I contacted my credit card company showed them my emails where I told Wen I didn't want there project. The CC company reversed the charges giving me my money back. BUt a month later I get my normal shippment! None of the other shippments any any sticker telling me if I wanted to send it back the instruction were inside and I have to open before I could send it back. Well the law states you don't have to pay of any thing you haven't order. So after all the trouble they put me thru as I tried three times to tell them I no longer wanted their product. I have half a mind to do nothing and let them eat their losses. I know some people have said they had no problem opting out of the program it was not the case with me.
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2. Written by JAMIE, on 13-10-2008 10:27
 LIKE THE SAME CRAP HAPPENED TO ME...AND LAWD THE COMMENT ABOUT NOT BEING ABLE TO AFFORD IT ISN'T EVEN THE CASE B/C MANY PEOPLE WHO PROLLY BUY IT CAN AFFORD IT... ITS JUST PEOPLE HATE TO BE SCAMMED I'M CURRENTLY GETTING CHARED EACH MONTH FOR THIS STUPID CRAP I MEAN IT PROLLY HELPS FOR SOME BUT IT DID NOTHING FOR ME MY HAIR IS VERY THICK AND WHEN I USED IT, IT JUST LOOKED OILY AND HELD DOWN...BUT ANYWAYS THEY HAVE BEEN CHARGING ME 29.95 FOR THIS AND I HAVE RETURNED IT AND THE WOMAN I TALKED TO STATED THEY WONT DO ANYTHING UNTIL ITS RECEIVED AND I SENT IT A MONTH AGO THEY ARE JUST SCAMMERS WHO WANT YOUR MONEY B/C THEY HAVE TAKEN 97.80 FROM ME AND I WILL PROLLY NEVER SEE THE REFUND B/C THEY WILL PROLLY SAY I DIDN'T RETURN IT OR IT WAS LOST IN THE MAIL...ALL I'M SAYING IS IF YOU DON'T WANT TO LOSE MONEY DON'T BUY IT REGARDLESS IF YOU HEAR THAT IT WORKS B/C HONESTLY IT MAY NOT WORK FOR YOU THEN YOU WILL SUFFER PAYING FOR SOMETHING YOU DON'T USE OR DON'T HAVE ANYMORE. AND THAT IS STUPID CRAP...SORRY. I JUST CANT BELIEVE THIS IS HAPPENING TO ME AND ITS NOT EVEN THE MONEY ITS JUST THAT WOW THE 1ST TIME I EVER PURCHASE ANYTHING ONLINE I GET SCREWED HA AND BY A GUY AND HIS COMPANY WHO SELL HAIR PRODUCTS SOMETHING I DIDN'T EVEN REALLY NEED I HAVE NOW SPENT 127.75 ON AND I HOPE TO GOD I DON'T RECEIVE ANOTHER SHIPMENT ANYMORE B/C I HAVE CANCELED EVERYTHING!!!!
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3. Written by darlene, on 27-09-2008 18:04
It seems odd to me that a lot of people are complaining about getting their money back. If you can't afford it, don't buy it! Geesh, its just a hair care product.
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4. Written by shannon, on 25-09-2008 06:52
I believe it's because of gunthy-renker their sponsor. I ordered the skin line Proactive thru them and had the same issue of being sent future orders that I did not want. I wound up letting my checking account go and changing to a new one so they wouldn't have my informtion on their system.
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5. Written by Jennifer, on 22-09-2008 06:24
 I LOVE WEN!!!!! If you can't read everything when you order something then maybe you should stick to going to discount stores. I knew that they enrolled me in a discount program and it wasn't fine print. It is plainly written in the information they send to you with the product. I called and easily got myself off the list. Once you try WEN you will never use shampoo again!
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6. Written by Jewels, on 15-09-2008 20:55
I am interested in trying Wen Hair products but am very disappointed with all of the negative comments. Someone who has stated something negative, were there any positives for you using this product? I suppose it was just too good to be true. I would appreciate any more feedback before I make a final decision whether to purchase this product or not. Thank you!
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7. Written by kjk, on 13-09-2008 08:43
It's so strange hearing this. I've use Wen for about 4 years and love, love, love it. It's the best product I've ever used on my hair.I've never had any problems. Where are you ordering from? Hmmm,
very strange.
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8. Written by AJ, on 12-09-2008 15:32
This product is awful. Had the same experience. The product left all of our hair limp and oily, also with itchy scalps. I specifically declined the auto-ordering program when i ordered online, but got charged the second month. Called to dispute, but was told that they wouldn't remove the charge until I returned the product. What if it gets lost in the mail? Because the company has been so dishonest, I'm going to return the first shipment (partially used), and demand my money back. I've reported the fraudulent charge to my credit card company. Hope they can help.
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9. Written by L.A., on 08-09-2008 16:55
Yes. Be very aware. Not only call customer service# 800 964 1892, put report it to your credit card company too. They will keep an eye on future charges, if they try to attempt mysterious unauthorized ones. I also suggest for future online purchases to use your credit cards and not your atm bank cards that are directly linked to your checking accounts.
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10. Written by idiotreport, on 28-08-2008 15:07
yeah...its funny you cant find the number, becouse its on every one of your credit card statements. 1-800-964-1892. these people helped me and i have had no further problems.
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