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I had a trial for Proactive at this point almost 2 years ago. I cancelled immediately after as I did not want to continue receiving product.

I, however, was charged and sent two additional orders worth of Proactive, for which I reluctantly paid for. I called Guthy-Renker directly to make sure that this had been dealt with fully and after spending an hour being aggressively harassed to purchase more products, I eventually was able to get to the point where the agent agreed to have my account cancelled and that I should be good to go.

Almost eleven months later I get a call from 1-86*-905-**** stating that I needed to contact their accounts receivable for an urgent billing issue on a product I had no interest in to be begin with and they have the nerve to tell me that I owe them money for "a product" of which they would not tell me the name or type, and expect me to give them even more money that I did not agree to pay for no reason whatsoever. This company is a scam designed to steal money from people and deserves to be shut down and have countless lawsuits filed agains't them.

Reason of review: Poor customer service.

Location: Toronto, Ontario

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HAD SAME PROBLEM, CANCELLED AND THEY CONTINUED TO TAKE MONTHLY PAYMENTS FROM MY ACCOUNT. PRODUCT WAS RUBBISH.

I CANCELLED WITHIN THE 60 PERIOD SENT SECOND PACKAGE BACK. AFTER MANY ATTEMPTS AT CONTACTING THEM ONLINE/TELEPHONE AND E MAIL THEY RESPONDED TO SAY THEY HAD REFUNDED. TO DATE NO REFUNDS RECEIVED.

THE TV CHANNEL WHO ADVERTISE FOR THIS DISREPUTABLE COMPANY SHOULD BE LIABLE. THEY ARE CONNING THE PUBLIC AND GETTING AWAY WITH IT, WON'T BE FOR LONG THOUGH!

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