24.3K views
52 comments

I ordered an Introductory TRY IT NOW of It Cosmetics BYE BYE Foundation. I got the trial size that I ordered, then they proceeded to charge me for additional products after I cancelled my account. I never ordered any further products nor received any. Trying to get further information after I received a cancellation email is impossible. They want payment for something I never got.

The product is great however don't order it through the TRYITNOW site. Bait and Switch.. THey will charge you even after cancellation. Trying to get it resolved is a joke! Proceed with Caution!

https://www.tryitnow.com/on/demandware.store/Sites-ITCosmetics-Site/default/Default-Start?uci=US-IC-O-TP-GR-61695

Reason of review: Problems with payment.

Location: Carpentersville, Illinois

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Guest

Same experience. They are con artists.

Guest

I tried the trial size, after 30 days, sent me a the whole pack and charge me for $142.04. I called and cancelled.

But after 90 days, charged me again the same amount.

and another every 90 days for 2019. Kept calling , this time, nobody bothers to answer.

Guest

Barbara Adams 3001 Old Camden Road Monroe, NC 28110 adamsbarb7@***.com I have an acct with you for years and I never get my emails so I can change my order when needed. Please tell me how to access my acct.

Guest

i ordered also the trial size and kept receiving boxes i did not order. now i'm being hounded from attorneys to pay for something i did not receive. this is such a scam DO NOT ORDER FROM IT COSMETICS THIS IS A SCAN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Guest

I have had zero issues with them. They even exchanged 7 powders for different products wayyy after their 60 day policy.

They were also able to push out my next shipment until when I wanted it.

I've never had an issue with them. And I love the products

Barbara E Bgi

they are scammers I have a big dispute

Guest

Same thing happened to me !!

Guest

I never got trial size but charged for it. Called them said to late for refund.

Guest

I bought one for my son in law and he loves it. He dropped it after a year and never told me.

It did crack.

When I found out I bought the the whole kit and he now knows he can replace any part that may be damaged,mostlyby his bald headed clumsiness! He's ecstatic.

Guest

I bought your product at Ulta, I bought the compact and when I tried it I was very disappointed because I bought it to cover my brown spots which are not very dark, but the makeup did not cover. Maybe I should have used another product with it but I was disappointed.

Guest

Call your bank they should refund you and continue to contact the business.

Guest

Order product at the end of November. Never received order but have been charged twice. Customer Service is never available.

Guest
reply icon Replying to comment of Guest-1274186

This place sounds like a rip off company...I also have had a problem like yours but with VICTORIA'S SECRECT,I was charged$246.00 for thing's I never purchased at there store,, Good luck

Guest

Samething happened to me. Kept getting charged even though I canceled and never received any further shipments.

Guest

I'm having the same problem and considering legal action, this website and their customer service is a joke.

Guest

Same thing happened to me but I put a stop on ALL from this company and changed my card.

S C A M !!!

Guest

Yes the same thing happened to me. I called and the customer service rep was rude and proceeded to tell me that it was stated in BOLD print that my credit card account would be charged for additional shipments.

I tried returning then entire untouched shipment but was told I could not receive a refund because it was passed the 30 days. I guess that is their way of keeping your money whether you like the product or not!

Guest

I'm having the same issue, I ordered IT Cosmetics and didn't like it. I CANCELLED the order but I'm still be charged for additional products that I have not received!!!

Guest

My girlfriend order trail kit...a month ago...she cancelled...but after looking at my account the following month...i got hit for same amount... .Watch that company..proceed with caution..Mr M.Salas from San Antonio Texas...78213 zip code.

Guest

I have had the same experience. Trying to cancel now.

They say I don't have an account but charge my credit card every month.

Love the foundation. very unfortunate!

View more comments (32)

Guthy Renker Reviews

  1. 92 reviews
  2. 25 reviews
  3. 8 reviews
  4. 4 reviews
  5. 1 review
Guthy Renker reviews