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1.3 Based on 68 reviews
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  • Customers like
    • Product 2
    • Idea of cleansing with a cleansing conditioner 1
    • Some acne care 1
  • Customers don't like
    • Customer service 9
    • Cutomer service 6
    • Lying and stealing 5

totally agree! i ordered the "trial offer" on tv, for $39.95. Wanted to order more after a few weeks to give it a fair chance of making a difference. Started ordering online and discovered that I was being enrolled in the auto ship program and would receive orders every 12 weeks but pay every 4 weeks! I had no idea this was the deal. I called in to talk with someone to make sure I wasn't already enrolled and to order separately, and discovered... Read more

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I was watching the infomercial for IT cosmetics and when I saw you could order online at tryITnow.com I decided to take a look. The Guthy Renker commercial advertised that you can try their full 5-piece set at the "low price" of ONLY $39.95 plus S&H (did not mention any other payment charges). Imagine my disappointment when I saw that their "try it now" kit was actually THREE payments of $39.95 with each payment being 4 weeks apart. It also said... Read more

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Spam mail I never signed up for that spam filter didn't catch

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I HAVE BEEN USING THE IT COSMETICS. I WANTED TO CHANGE THE KIT . I ONLY WANTED THE FOUNDATION EVEN THOUGH I TRIED SEVERAL OF THE PRODUCTS. I WAS ON AUTO SHIP AND WHEN IT WAS TIME FOR MY NEXT SHIPMENT, I CALLED AND ASKED FOR THEM TO ONLY SHIP ME THE FOUNDATION. THEY REFUSED AND SAID I HAVE TO ORDER AT LEAST 3 PRODUCTS. I SAID OK THEN SEND ME 3 FAUNDATIONS. THEY REFUSED AGAIN. THEY SAID I MUST ORDER 3 DIFFERENT PRODUCTS. I THINK THATS WRONG. I... Read more

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terrible service, take money from your account without being aurthorised!!!!!

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ordered try it free. didn't like it - foundation and powder actually made my face look MORE wrinkled by sinking into the small creases in my face. cancelled - at which time they said I owed an ADDITIONAL $99.00 their $49.00 try it free kit is ACTUALLY $150.00 called them, couldnt resolve. they actually sent to collection. I will send the $99.00 - I will not let them ruin my credit rating. VERY PISSED. will not order anything ever... Read more

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I had a problem back in 1996 or 1997 with the Kathie Lee products. wanted to cancel and was very very rude customer service and all upset over me canceling and made it almost impossible! I will never trust anything by this company Guthy Renker. from the reviews I've read, nothing has changed in 20 years! I can't believe big-name celebrities put their name out there linked with this company! Read more

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Guthy Renker is a sister company of Dr Perricone, a really expensive cosmetics company. I ordered 1 item after a TV advert and alas, they enrolled me on a continuous delivery scheme and took money from my account in April without my consent. I received more goods, returned the goods, received a refund from Guthy Renker straight into my bank account, asked my bank to block them and reported them Trading Standards. I thought that was it.Alas, it... Read more

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I had ordered a skin care product, tried it & returned it. I had to rangle with this company who said they hadnt received the return, then sent me to collections. I will NEVER buy anything from Guthy-Renker again!

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NEVER ORDER FROM GUTHY RENKER. Having to file a dispute with my bank to claim my money back. Useless, scam company. Charged me £65 out of nowhere that i never agreed to. Funny enough though theres plenty warning that next month they're going to take £65, RIGHT AFTER THEY TAKE THE FIRST £65 WITH NO PRIOR WARNING. Do NOT order from them, they will tie you in to a hidden subscription which renders PayPal customer support useless if you chose to pay... Read more

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