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1.3 Based on 76 reviews
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  • Customers like
    • Product 2
    • Most dishonest company i have ever dealt with 2
    • Some acne care 1
  • Customers don't like
    • Customer service 9
    • Cutomer service 6
    • Lying and stealing 5

i had bought a proactiv plus 3 step kit, & since then i have been receiving a ridiculous amount of proactiv + larger kits and tbh i dont remeber signing up to anything they should make the site more understanding . So far i have paid over £200 for these kits within less than two months and i have been trying to unsubscribe and get in touch with the company but no response. its upsetting tbh especially when i am trying to save but yet these... Read more

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Ive bought crepe erase and wen hair care. The crepe erase, has affected my skin by sucking all moisture from my body which has made me look 10 times older Wen hair care is a joke! Wen leaves hair greasy and limp. Not only are both companies a fraud, Guthy Renker is just as much to blame as he fronted the money. Katherine Miller

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I will never use this company. They have the audacity to bill your credit without you permission then tell you that you owe them money when they have already charged your card! How fast can I return that product. They are crooked in the sales approach, not informing you of multiple shipments and charges. People get a job!

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I have attempted three times to cancel my subscription for WEN, a product which only works okay, by the way. I use it as conditioner as it doesn't work well to cleanse hair, as promised. Though they admit my subscription is canceled, not only did they send me an additional bill (approx. $90 more than agreed upon price of $33.84), but for product I never received. When I complained about this tactic I was told by Jen, their customer service... Read more

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Just checked my emails and Paypal contacted me to let me know that a request for £64.00 had been set up by Guthy Renker. Fortunately I was able to access my Paypal account straight away and as the payment was still pending I was able to cancel it. I then had a live chat with someone from Pro-Active and told them what had happened and that they needed to cancel me out of the system and if I still received the product I would not be returning... Read more

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Horrific. The customer service from this company is disgusting! After calling to say I wanted to send my unwanted parcel back and the woman shouting at me down the phone explained I have to send it back recorded delivery, I then rang 2 weeks after saying I have sent it back and had no contact for another woman to rudely tell me to wait until I'm contacted she isn't interested until they know my return is back. This has been going on so long that... Read more

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Worse product ever reporting them for charging after cancelation of product...im in the media.... they screwed the wrong person...

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I ordered a MD Perricone cream from a TV add as a one off purchase. A month later I received a parcel with 2 more products which I never ordered and found out that Guthy Renker took money out of my bank account. I never bought anything from them; the impression given to me was that I was dealing with Perricone MD. I blocked the account immediately so that they could take no more money, cancelled all orders, returned the goods (I am out of pocket... Read more

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purchased proactive products for my daughters Christmas,cannot say anything about the product as yet, however a month later i noticed a payment for £65 was taken from my paypal account after reporting this to paypal as an unauthorised payment they came back to me saying it was a monthly bill payment set up by Guthy-Renker company who supply product & id have to contact them to get a refund.i emailed customer services & got no reply more... Read more

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