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I ordered one kit of Pro Active for my grandson. I told them I did not want a continuing shipment, that I would order each kit as needed. We received that order. I ordered a second kit and again told them I did not want regular shipments ever. We received that...
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Anonymous
Anonymous

I even sent a letter to the CEO/part owner and explained everything. NOTHING has been done. Not even a response to my letter.

Anonymous
Anonymous

Iv been robbed, entrapment is how this company works, robbing of people who can't afford to be robbed off and I want my refund

1.0
Brookville, Ohio
I didn't like
  • Lying and stealing
  • Deceitful dishonest refund policy
  • Charged for product after cancellation that was not received
#829436
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The products are fair to schetchy. I've been on PROACTIVE for years and saw little to No improvements do i canceled. Then they wanted to charge me full price to cancel. My issue is if you believe in your product why the shady dealings? All the billing is hidden deep in...
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1.8
Conley, Georgia
I liked
  • Some acne care
I didn't like
  • Pricing mysteries
#825876
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regular delivery not received. called 3 times & told order would be sent next day with 3 day delivery service. two weeks later and no product. three times I was lied to about order . no reason for this as I have been a consumer for 4 years.what is the problem and why...
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#813899
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Guthy Renker Cancellation Policy Review

Guthy Renker
#886643
1.0
Details
never order from guthy renker!! Ordered thr pro active set for 24.94 then a month later 64.92 taken from my bank. They saying it clearly states in invoice! *** you are scammers i want my money back! They saying cant stop drlivery so ill have to send package back myself and i have to pay postage
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Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Website

Guthy Renker Customer Care Review

Guthy Renker
#855089
1.1
Details
Cancelled my "subscription" 2 months ago, they said it was cancelled themselves, still took money out. Awful customer service. Do not recommend at all!
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website

Short Review on May 15, 2016

Guthy Renker
#848125
Have sent the package back to them unopened as i didnt order it just want to know if they have received it and to let me know
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Proactiv Free Trial Review

Guthy Renker
#825877
You're led to believe that you receive a trial. Of the proactive product for certain price if they use it for 30 days and realize that you do not like it you will be charged full price which is nearly $100 and you're not told that unless you really dig to look for that information. The practice is very shady and underhanded a good business would not do this if they want it returned customers.
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Received 3 orders of Guthy Renker products Wen, Principal Secret and X Out that I didn't order. The package and statement inside the box both had my name and address on it but when I called the companies there was another name linked to the accounts and billing...
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Anonymous
Nicolette321

Yup still waiting for them to call back. I was told it would be within 48 hours but that didn't happen. Also we do not plan on sending the merchandise back because if someone ...

Anonymous
Anonymous

Yes, received 3 packages last week. I called the company and they said the same thing except they did not say they canceled the order. They said they would have their fraudul...

Oak Ridge, New Jersey
#813557
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I ordered the starter kit and was charged 46.95, given 1 email with my placed order number and a thank you for the order. Okay , I used a prepaid visa card, as I do not trust companies these days. I had 50.00 on said card and did my homework as they do accept prepaid...
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#812225
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I love the products but when I went online to reorder they actually locked me into 3 months without me knowing about it and now I have had to pay £75 which I did not agree to pay. Beware of this company as I think they are trying to *** people by locking them in and...
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#809229
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im very disappointed. I wish I would have read reviews first. I like IT Cosmetics but feel burned by actual cost. It is 39.95 a month for 3 months. With shipping and tax I payed 150.00 and foundation is maybe enough for a week. Concealer and mascara are samples as...
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3.0
I didn't like
  • Deceitful dishonest refund policy
  • Fraud
  • Sample size and final cost after 3 months of payments
#808556
Reply to reviews
Guthy Renker offers a 60 day money back guarantee. However, they start the clock when you order the product, not when you receive it. Then, should you choose to cancel the auto-delivery and return the product for a refund, they say you have to wait for a special return...
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1.0
I didn't like
  • Deceitful dishonest refund policy
#805552
Reply to reviews
WEN HAIR CARE PRODUCTUCT BY GUTHY RENKER MADE, MY HAIR FALL OUT BALD SPOTS HAIR THINNING ITCHY SCALP AND BURNING I CONTACTED THEM AND THEY TOLD ME THAT IT WAS TO LATE FOR ME TO FILE A CLAIM BUT IT WAS NOT TO LATE I JUST USED THE PRODUCT LAST YEAR THE CUSTOEMR SERVICE...
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1.0
I didn't like
  • Customer service
#805451
Reply to reviews
I have been a customer of WEN for a number of years. I actually started using it because I was losing my hair and I felt no sulphates would be the solution. I did not get the gloriously luxuourish hair of the commercial but I continued using it. This summer my...
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1.9
Philippi, West Virginia
I didn't like
  • Cancellation services
#798889
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