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They have done this to me numerous times! A couple times I tried to change what I was getting in my kit, and still they sent what I was getting before, and when I would call they said that it had been fixed and they would send out the right stuff. Never ever did, I...
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1.5
I didn't like
  • Being told an issue was fixed numerous times and it was not
#1037694
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DO NOT ORDER ANYTHING FROM THIS COMPANY. They scammed me out of $40, and if I don't like the kit I actually ordered, I'll be out $80. Then sent me an email stating I cancelled my account, which I didn't. I had to go through IT Cosmetics to try and get a refund. Then...
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Anonymous
Marianne

After you cancelled, did they try to charge you again anyways? I cancelled and hopefully there won't be an issue.

1.0
#1030301
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I ordered the $39.95 intro kit. They sent me the full size kit. I called and spoke with James on March 10th who assured me that it was cancelled. Then today, I go to pay a bill and low and behold they charged my account. I called tonight and spoke with Rose and she...
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Anonymous
Anonymous

I agree on that. I just ordered products but haven't had a bad respresentative and I hope not to. Otherwise how did you feel about the product? Honestly I got better and quic...

#1027332
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Guthy Renker Beauty Product Review

Guthy Renker
#995829
1.0
Details
Purchased proactive cream for 13 year old daughter. I think in all this *** company have tried to charge me 24.99 x 4, this charge keeps on appearing on my credit card and they keep sending this proactive *** after telling them it was a one off purchase. This is nothing but day light robbery
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Proactiv Free Trial Review

Guthy Renker
#993916
1.0
Details
Awful company, sly processes meaning you get signed up for monthly subscription without even knowing it. Underhand website with seriously unclear T &C's. DON'T use them ever.
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Sheetz Customer Care Review

Guthy Renker
#993648
1.0
Details
Furious i had to pay for a load of *** that doesnt work and gives me blisters! Avoid at all costs!
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
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It Cosmetics Kit Review

Guthy Renker
#964108
Ive bought crepe erase and wen hair care. The crepe erase, has affected my skin by sucking all moisture from my body which has made me look 10 times older Wen hair care is a joke! Wen leaves hair greasy and limp. Not only are both companies a fraud, Guthy Renker is just as much to blame as he fronted the money. Katherine Miller
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In October of 2016 I ordered i.t. cosmetics from Guthy-Renker. I received my initial order #M85ZCPWEQ. Then my account was charged at least two more times. I called to re-order some items and was told that they would be delivered in mid-January. Where are they and why...
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Anonymous
BluEyz

The exact same thing happened to me. And I am still trying to get them to cancel this useless cosmetics. It makes my face itch horribly. Maybe its the snail slime that makes m...

#1000384
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I have called, emailed, endless times. I cannot log on to my account to ever change product. I keep getting billed for product that I have not received as much as I've been billed. It's a shame, I really like the product. The girls that answer the phone I do not...
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2.2
#998565
Reply to reviews
Why this company uses scam techniques for IT Bye Bye cosmetics is beyond me. They send you a trial kit for $39.00 and two wks later send you a full kit that your didn't order. Not only that, they bill you automatically, because they have your card information, for...
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Anonymous
Anonymous

CANCEL MY SUBSCRIPTION NOW !! HAVE NOT GOTTEN THE ITEMS I PAID FOR IN 6 MONTHS. WILL BE SCALLING BANK TO CANCEL OUT THIS WITHDRAWAL... WILL NOT PAY FOR SOMETHING YOU ARE NOT S...

1.5
I liked
  • Most dishonest company i have ever dealt with
#986561
Reply to reviews
Everyone, please file your complaint with the Better Business Bureau! They will get the company to respond to them and get results for you. Instead of dealing with the Mindless Robot Reps that are from another country. You must not give up. A lot of these companies...
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I liked
  • That i will be reporting you to the better bisiness bureau
I didn't like
  • Product
#975210
Reply to reviews
Guthy Renker - Only 17 and getting hundreds taken out of my account
i had bought a proactiv plus 3 step kit, & since then i have been receiving a ridiculous amount of proactiv + larger kits and tbh i dont remeber signing up to anything they should make the site more understanding . So far i have paid over £200 for these kits within...
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Mogsygeetee
Mogsygeetee

You should contact this scamming company. Tell them of your intentions and then phone your credited card company or bank and ask them to stop, at once, all automatic payments ...

Anonymous
Anonymous

Contact your bank, for goodness sake.

1.0
#969404
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I will never use this company. They have the audacity to bill your credit without you permission then tell you that you owe them money when they have already charged your card! How fast can I return that product. They are crooked in the sales approach, not informing...
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Jojokitten
Jojokitten

I had the same problem.It was sheer cover the screwed me over with.Forced me to pay for something i didnt want that made my skin itch and then refused a refund.Disgusting prod...

#957536
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I have attempted three times to cancel my subscription for WEN, a product which only works okay, by the way. I use it as conditioner as it doesn't work well to cleanse hair, as promised. Though they admit my subscription is canceled, not only did they send me an...
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1.8
I liked
  • Most dishonest company i have ever dealt with
I didn't like
  • Business practices
  • Scam
  • Unethical business practices
#956187
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