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Guthy Renker - Charged for products never ordered, and put us in debt collection for false charges

*** you to whoever is a part of this scam company. you charge people for unshipped products. you put them in debt collection based on false charges, even after you send emails stating there is a $0 balance. go to *** and I hope you file for chapter 7 very soon since others have the same opinion. one hundred words {{Redacted}}
1.0
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
I didn't like
  • Are criminal
  • Customer service
  • Scams
#1135439
Reply to reviews
My wife called to cancel, but Guthy Renker will NOT stop taking money out of our checking account. It says you can cancel by phone, but I guess that doesn't account for much, because they keep charging us for products we do not want. I can't say online just how angry...
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Anonymous
Boiseguy541

Yep, this happens to every customer. It is in the terms and conditions on their website.Ask for a supervisor to get cancelled and a return label

1.0
I liked
  • Wife likes products
I didn't like
  • Customer service and refund policy
#1127148
Reply to reviews
I'm disheartend to see so mny negative reviews. I've been a vry satisfied customer for 2+ yrs. Products are all outstanding! My initial prblms stemmd frm not understandin they have multiple sites: main (a la carte) & subscription (create ur own kit, w/3-8 pieces). I've...
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4.3
#1121436
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Guthy Renker - Rip Off

This company takes advantage of people. There is no disclosure that they will continually charge your credit card. There is no way to opt out when you order these products from it being charged to your account on a regular basis and I only see it when there with Doing business with this company. I will never order any of these products again because they use this company.
1.0
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
#1114921
Reply to reviews
Be careful when using the "customization" offered online. Apparently mine did not go through. If you want to customize, I strongly suggest you do it over the phone (Personally, I think their customer service is fine). I had deferred shipments so there is more time in...
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#1113765
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Do NOT order from IT Cosmetics!! I CANCELLED all future automatic shipments after I rec'd the 3rd shipment in 01/2017, and, returned it, IN WHOLE, of which I, finally, rec'd what they billed me for, less S/H. I have since been billed for 3 additional shipments.....2 of...
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#1112403
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I made this mistake 2x now - so please don't fall for it. The first time was more than 7 years ago with the Wen hair product. I was billed even after cancellation, they don't want the product returned. I though "never again", until I read good reviews about the IT...
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1.0
#1097757
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In the last 5 months I have attempted to contact you through email, phone, web page & twitter. No response. I requested the sample. When it didn't work for my skin type I called immediately to cancel future orders. My credit card still got charges. I email, call,...
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#1097671
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Guthy Renker - Unending Syphoning with no Integrity

Most difficult company to contact. It's a maze of craziness to reach the correct site, #, anyone. Co. keeps taking my $ but in my account, it has that I should not get another "gift" until 10/2317 but the syphoned again on 8/1/17. I have no respect for this company. Is Guthy Renker an American company?
#1085933
Reply to reviews
After seeing the infomercial a hundred times I gave in and tried it, really hoping I would love it. I knew the initial purchase was a special price and it arrived pretty quickly. I was a little shocked at it what it was going to cost, but if it worked it would be worth...
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#1078027
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