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Contact Guthy Renker Customer Service

Guthy Renker Phone Numbers and Emails

Toll-Free Number:

  • (888) 651-6602
Call customer service

Customer Service:

  • (888) 651-6607
  • (310) 581-6250

Guthy Renker Email:

Customer Service
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Guthy Renker Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Guthy Renker Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    63% phone 37% email

  • The best phone number to call Guthy Renker is 8886516602. 70% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 3 minutes.

  • Be prepared for the call as Guthy Renker may ask you for the following information to identify you as a customer: address or zip code or first and last name.

View full overview ›

How to Contact Guthy Renker?

Most Popular Number:

(888) 651-6602
Total calls: 129 Issues resolved: 12 Last call: Nov 21, 2025

Customer service can be reached at the Guthy Renker phone number, 1-888-651-6602. If any questions arise regarding its products and services, the other numbers are 1-888-651-6607 and 1-310-581-6250. These Guthy Renker phone numbers facilitate talking to support representatives about any issues, complaints, or inquiries.

For Guthy Renker email inquiries, there are different email addresses to follow, depending on the type of concern. Questions concerning customer service are discussed at customerservice@guthy-renker.com. For infringement inquiries, use DMCA@guthy-renker.com. If you have privacy concerns, email Guthy Renker for the team at privacy@guthy-renker.com. The team responds within 2 to 3 working days, so this method is not recommended for urgent matters.

The Guthy Renker Corporate Office is at 100 N Pacific Coast Hwy, Suite 1600, El Segundo, California 90245, USA. If a more complex matter needs to be discussed, one might schedule an appointment to meet with a representative. For general inquiries, writing to this address is also an option.

The company also provides online service on the Guthy Renker website. Users can contact the support team through the Help page in the Contact section. You will find all mailing addresses, email addresses, and phone numbers here. The online mode of contact assures you that you will find the best way to reach the company's support team according to your contact preference.

PissedConsumer Club

Contact Information

Guthy Renker Website:

Guthy Renker Help Center:

Corporate Office Address:

Guthy Renker
100 N Pacific Coast Hwy. Suite 1600
El Segundo, California 90245
United States

Fax:

310-581-3232

Guthy Renker Customer Service Reviews

1.3 / 5
Bad
See all 572 reviews
Niciole B
No answer
stars-rating stars-rating stars-rating stars-rating stars-rating
2.0

Im trying to reach principal secret regarding a subscription order and I never get an answer. So I know Gunther Renker mails the packages to the recipients of principal secret so I thought going through them would help. But I have not heard anything.

laura S Djh
Have cancelled in last few months

sent email terminating a previous contract with them and replied that I didn't want any future deliveries. They did cancel that subscription but haven't replied to the current cancellation requests.

Kelly G Zdx
Unauthorized purchase
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

This site auto renewed a product without permission. I am so aggravated to have to deal with this and trying to get answers and a refund. Tried to cancel order before sent and unfortunately no one is apparently reading these emails!

Sandra H Vgw
Hard to get a hold of

I tried calling the office in California. I was put through to Natural Advantage customer service.

I was a customer for 10 years and the woman I spoke to gave me the same answer that I cancelled my subscription and she could not renew it. I did not cancel, I was told if I only wanted 2 items she would cancel the subscription and send me the 2 items, never telling me I could never order again. I love this daily moisturizer , I have no wrinkles and Im 71 years old. I want to order.

No other place carries it. I called customer service once before and a supervisor called back and said to order online at natural advantage. Com said there was no such url so send me a link, still waiting.
The phone at the California office says I could leave a message but then says not available to call back at another time. I really need to get this product!

When you find something that works you want to keep using it. Can someone please help me find the all day moisturizer?

Summary of Guthy Renker Customer Service Calls

188 TOTAL
CALLS
02:56 AVG CALL
DURATION
22% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Guthy Renker?

Activation/ Cancellation Question:

  • “Cancel subscription”
  • “I cancelled the reoccurring subscription that I did not know I signed up for in September and just found two more monthly charges on my account”
  • “Cancel subscription with principal secret. Can’t reach them.”

Payments and Charges Question:

  • “Billing question”
  • “Charging”
  • “Did not approve charge”

Return/ Replace Question:

  • “Return and refund”
  • “Return a product”
  • “Return product”

Product/ Service Question:

  • “Stop purchases”
  • “Not being able to receive product”
  • “Nothing just waiting on my product”

Request for Information Question:

  • “How to return- no instructions in box, only ingredient list”
  • “I am inquiring about a product that you have sold and I can't find it it's like it disappeared off the face of the Earth it was called hot Lash it was the Best lash curler in the world. I still have one but it's getting old & I'm wanting another one”
  • “Request a catalog”

Shipping and Delivery Question:

  • “Did not receive any order but did have money taken from my bank account.”
  • “Didn't receive my package”
  • “Overshipments”

Account Question:

  • “Subscription”
  • “Taking money out of my account after I've closed the account”
  • “Discuss account and correct account number”

Refund Question:

  • “Refund”
  • “Perricone Md Refund”

Other Question:

  • “2 hours in hold is ridiculous for wen”
  • “Clarify order”
  • “Want to order”

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