1 comment
Not resolved

I received on Thursday, February 21, 2013, two 16 ounce containers of Wen Shampoo Conditioners that were busted.The product had spilled into the box that the product was received in.

Upon contact with Wen Customer service number (800-964-1892), I was told that the Consumer Affairs Team would have to handle this problem. I was connected to this team, and held the phone for over 5 minutes waiting for someone to come to the phone. Finally a recorder came on and requested my name and phone number with a promise to get back to me within 24 hours. I received a call the following day, Saturday (2-23-13) in which I was asked if I could identify on this website where the bottles were broken.

My response was that it would depend upon the display on the website. Upon finally getting to this website, I find no place to identify the bottle, let along a place to ID the broken part(s). Therefore, I am attaching a picture of the package with the bottles in the box I received them in. I told the person on the phone I had started to return the broken bottles in their box to you, but decided to call first because the box would be a total mess by the time you receive it.

However, I am still willing to return the "mess" to you, in order to get 2 bottles to replace the broken ones.

Also since you are receiving your payment through my credit card company, I would like my product as soon as possible.

Monetary Loss: $99.

Had an Experience with Guthy Renker?

Write a review


Comment as anonymous or
Terms of Service
Post Comment
Clearwater, Florida, United States #804403

so what happened because I've had em accidentally send me the wrong product and they let me keep mine twice

You May Also Like

Rodan And Fields Reverse Beauty Set Review from Denver, Colorado Rodan and Fields "I started using R+F at the end of this past May. I was so impressed with my personal results within (3 days), that I decided to..." Read more Wen - Review about Hair Shampoo from Oakville, Ontario Wen "I was a professional model with beautiful long natural hair. After using this product my scalp and face broke out in boils and my hair fell out in chunks. This..." Read more DO NOT BUY FROM FINGERCOMBER.COM!! Fingercomber "DO NOT ORDER FROM FINGERCOMBER.COM!!! They are a HORRIBLE company who will rob you blind and send you ***!! I purchased 3 units totaling $200 from them through PayPal. I..." Read more Rodan and Fields - Amazing until this happened Rodan and Fields "...3 days ago I developed what I thought was a stye so I discontinued use. Today I had to go to an ophthalmologist asap..." Read more SquareTrade Warranty is running a scam in ebay Squaretrade Warranty "I purchased warranty for 2 years through ebay on a cell phone purchase that was never completed. I tried several time to reach them and they say they cannot locate..." Read more Long And Foster Home Warranty - Pass the buck. Long And Foster Home Warranty "Ive had to plumbers at my house to fix a drain stopper in a bathtub. In most cases this would be a very simple fix. The first plumber came out..." Read more Pissed Consumer - Consumer Opinion LLC. d/b/a PissedConsumer.com Sucks ***! Pissed Consumer "Do Not Use, Nor Write Reviews For Consumer Opinion LLC. d/b/a PissedConsumer.com! I have been writing for the Consumer Opinion LLC. d/b/a PissedConsumer.com website which the latter part is the..." Read more Johnson And Johnson - Flimsy Boxes Johnson And Johnson "Flexible fabric Band-Aids are great, but the boxes they're in are flimsy, bend in, crush easily, and lids don't seal tightly enough to prevent Band-Aids from falling out. Have you..." Read more