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I ordered this last week. After the order had shipped, I discovered they'd enrolled me in an automatic shipping program, which had NOT been made clear at the time I ordered.

I called to cancel. The shipment had already left and they couldn't stop it--whatever. However, three days AFTER the effective date of my account cancellation, they sent ANOTHER package and are claiming they can't stop that one either. I have gone round and round with them and have received no satisfaction.

I guarantee I will be refusing the package. If this happens again I'll be contacting authorities.


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Hi There,

Our Corporate Customer Service Escation Team can assist you with this, if you would be so kind as to email them at customerservice@guthy-renker.com. Please include your account information and issue so they can look into what may have gone wrong.


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