I was *** and in a moment of weakness I ordered the $29.95 Sheer Cover makeup kit. I have psoriasis and the informercial said that it would cover the red marks that are left behind so I bought it.
While ordering I was offered two additional products (concealer and cleanser) for $6.60 extra. I thought that was a good deal and selected the items to include with my order. The package came a week later with an invoice that stated that my $29.95 and $6.60 had jumped to $116.00 payable in three installments. When I called them they said that because I picked the two additional "bonus items" that I had agreed to buy a 3 month kit for the additional amount they were billing my charge card for.
I told them I had agreed to no such thing and did not see anything wording on the website that stated that. The service rep's words were "They're there, they're just really small." I told her to cancel any additional shipments and to cancel my order. I then asked about return shipping and I was told that was my problem since I didn't want it. I went out to the internet and did a search on them and found 46 pages of consumer complaints on them.
I now have to send the package back at a higher rate of postage to get online tracking and "signature required" features. Everyone online stated that when they sent their package back, Guthy-Renker/Sheer Cover stated that they never received it and kept on charging their card. They have since sent me another email telling me that they were charging me for the second installment. I have contacted Capital One and they say I have to contact Sheer Cover to get it to stop.
I emailed Sheer Cover and they said until they get the package back they will continue to charge me. I will NEVER order anything from the TV again.
Why doesn't the Better Business Bureau or the Attorney General's office look into these nationwide deceptive business tactics? Why are they still in business if this is the way they operate?