Dont buy from guthy renker. proactive internet ***!
dont buy anything through Guthy renker!i bought some proactive stuff for my wife and it was about $95.oo give or take a few bucks.
she started to run out so i made another order $70.65. i got my statment from the bank and i seen proactive $122.85. looked through and again seen $122.85. so i sent an email to customer care advising of the mistake.
i was told as soon as they seen my bankstatements they would reinburse my money. i went to the bank and got my statments printed out and thought i would send it to guthy renker when i got home. then a delivery van gave me a pacage with a bill in it for $122.85?..... i rang guthy renker they told me when you buy somthing from there site you join a membership and that i should have seen that.
so i got the lady to wlak me through the site and no where did it say anything about me joining a memebership as i made an order like i did the 1st time. she insisted it did and that i was ment to be sent a package every 2 months for $122.85. when i asked her about the 2nd order i made for $70.85 she said it was cancelled and my normal order was sent anyway. then whe ni said i had been sent three packages @ $122.85 over three months instead of every 2 months like she said my contract was she said it just got sent a bit early.
then i asked her if i had a contract what was my agreed direct debit date she said what i can do for you sir is refund your money.so we will see if i will get refunded and i can kiss my $80 odd dollars goodbye from the begining whe the 1st lot of direct debit mistakes were made.
so i learnt my lesson the hard way and i hope someone will get to read this before they make the same mistake.