They have done this to me numerous times! A couple times I tried to change what I was getting in my kit, and still they sent what I was getting before, and when I would call they said that it had been fixed and they would send out the right stuff.
Never ever did, I would call and call only to be assured that it had been corrected. Never was. Same when I moved. I called and told them my new address, they said it was fixed and my next kit would go to the new address.
Never came, found it sitting at my old address. Called them again, same thing. I gave up and canceled my membership for several years. Decided to give them another try....same thing.
Kept sending to my old address and never got product at my new address. Too bad we couldn't get together a class action suit against Guthy Renker for their lack of good business practices and punitive damages!
Review about: Guthy Renker Subscription.
Reason of review: Poor customer service.
Preferred solution: Free Principal Secret Advanced 4 in 1 cleanser for life!.
I didn't like: Being told an issue was fixed numerous times and it was not.