Product: Guthy Renker Customer Care Clear all filters (27 of 27 reviews match)
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In the last 5 months I have attempted to contact you through email, phone, web page & twitter.No response. I requested the sample. When it didn't work for my skin type I called immediately to cancel future orders. My credit card still got charges. I email, call,...
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Guthy Renker Customer Care
#1097671
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I ordered the $39.95 intro kit.They sent me the full size kit. I called and spoke with James on March 10th who assured me that it was cancelled. Then today, I go to pay a bill and low and behold they charged my account. I called tonight and spoke with Rose and she said...
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Anonymous
Anonymous

I agree on that. I just ordered products but haven't had a bad respresentative and I hope not to. Otherwise how did you feel about the product? Honestly I got better and quic...

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Guthy Renker Customer Care
#1027332
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In October of 2016 I ordered i.t.cosmetics from Guthy-Renker. I received my initial order #M85ZCPWEQ. Then my account was charged at least two more times. I called to re-order some items and was told that they would be delivered in mid-January. Where are they and why...
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Anonymous
BluEyz

The exact same thing happened to me. And I am still trying to get them to cancel this useless cosmetics. It makes my face itch horribly. Maybe its the snail slime that makes m...

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Guthy Renker Customer Care
#1000384
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Guthy Renker Customer Care Review

#855089
1.1
Details
Cancelled my "subscription" 2 months ago, they said it was cancelled themselves, still took money out. Awful customer service. Do not recommend at all!
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Horrific.The customer service from this company is disgusting! After calling to say I wanted to send my unwanted parcel back and the woman shouting at me down the phone explained I have to send it back recorded delivery, I then rang 2 weeks after saying I have sent it...
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1.0
Product
Guthy Renker Customer Care
#942368
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I had a trial for Proactive at this point almost 2 years ago.I cancelled immediately after as I did not want to continue receiving product. I, however, was charged and sent two additional orders worth of Proactive, for which I reluctantly paid for. I called...
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Anonymous
Anonymous

HAD SAME PROBLEM, CANCELLED AND THEY CONTINUED TO TAKE MONTHLY PAYMENTS FROM MY ACCOUNT. PRODUCT WAS RUBBISH. I CANCELLED WITHIN THE 60 PERIOD SENT SECOND PACKAGE BACK. AFTER...

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Guthy Renker Customer Care
#871494
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These are tricky people beware they said there sending a return address and after we send product back they will return our money. They should have told us on phone about membership and really you shouldn't have to me a member to order these are scam artist. I would not buy anything else from Guthy Renker...
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1.4
Product
Guthy Renker Customer Care
I didn't like
  • Customer service
  • Waiting tooo long for refund
  • Pricing mysteries
#855968
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I purchased this as a gift for my daughters birthday. I bought the 30day system at what I thought was a bargain price of £19.99. Today Guthy Renker have taken £64.92 from my account. When I called the customer care team, the gentleman was extremely rude to me , stating...
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Anonymous
Anonymous

Same happened to me when I called in. Very very rude and abrubt advisor.I am just as annoyed when I ordered a gift for a friend and was also charged for 3 months.I did NOT or...

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Guthy Renker Customer Care
#791775
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I odered try IT now on line at least seven weeks ago an havent recieved my order as of yet I paided with a cedit card the orde was confermed i even got a order summary how do i get the item or a refund please look into this matter i called coustermine service an...
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1.0
Product
Guthy Renker Customer Care
#734569
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Most recently called to ask for explanation of new order being processed without my knowledge. The representative stated there was no order and to wait 2 days since I was new customer. Had I waited, A 119.00 mousse would have been shipped and billed. The rep refused...
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Anonymous
Anonymous

Hello, Our team is standing by to help. Please contact us here: http://www.wen.com/lp/cet with the details you provided to us in your post so that we can learn more and assis...

2.3
Product
Guthy Renker Customer Care
#701736
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I ordered Dr. Perricone and had it on auto delivery for a very long time. I had a couple of times in which I did not receive the product and had to call and let them know that I was billed and had not received the product. After a few times of that I called and...
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Product
Guthy Renker Customer Care
I didn't like
  • Charged for product after cancellation that was not received
#676635
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