Southend-On-Sea, England
Not resolved
Customer service
Price Affordability
Product or Service Quality
Value for money

This morning I received an email from pay pal saying thank you for your payment of £65.92 to Guthy Renker. I bought ONE item last month for £19.99 - when I paid I had un-selected the prescription icon! But this month Guthy Renker of Proactive remove the funds of £65.92 from me via pay pal!! What kind of bloody subscription is this that the sub script ion THAT I DIDNT WANT IS MORE THAN THE ITEM I BOUGHT!!! It's left me with nothing for the month!!

I liked their products but since this stunt I will NEVER buy from them again! Total scam and will approach social media warning others before they get caught out by this ***!

When I called the customer service was rude and unhelpful and told me only paypal could help me. When I contacted PayPal they told me as the payment had gone through to speak to the merchant: Guthy Renker.

Waste of my time waste of my money.

Extremely angry and will be taking this as far as I can take it!!

Reason of review: Problems with payment.

Company wrote 0 private or public responses to the review from Jul 11, 2015.
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