I'm disheartend to see so mny negative reviews. I've been a vry satisfied customer for 2+ yrs.
Products are all outstanding! My initial prblms stemmd frm not understandin they have multiple sites: main (a la carte) & subscription (create ur own kit, w/3-8 pieces). I've orderd frm both mny times. CS has been xlnt!!
Replacing products, w/o question or charge, bc I didn't like shades, & I didn't have to return originals. U can change quantity, contents &/or suspend subscriptions online w/ease.
Most prblms appear to be related to having multiple sites: products, availability & rules change (ie, mny products on main site, are not available on subscription site). Good luck & enjoy.
Product or Service Mentioned: Guthy Renker Subscription.
Reason of review: Good customer service.