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I purchased the Malibu Pilates Chair directly from the Guthy Renker website. I spent quite a bit of time searching the site for any information about the overall price of the chair.

There was absolutely no information. The only price I found anywhere was around $300.00. That seemed a reasonable price for the product and I figured if I was out money it would be the roughly $50.00 for the usual "shipping and handling" fee. Once I received the chair there was an invoice included for $752.19.

Quite a bit more than any price I had seen on any information out there. To top it off the chair is very heavy.

Again not made clear in the infomercial that says you can easily fold it up and store it away. Please don't waste your time with this misleading product!!!

Location: Mount Laurel, New Jersey

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Guest

I have recently purchased the malibu pilates pro chair. There are no hidden fees as you claim, and I paid 189.00 on QVC.

It is sturdy and gives you a great workout if you use muscle control along with the springs. The chair is not heavy if anything your story is misleading.

Guest

What happened to Malibu Pilates? I love my chair have had it for 6 years and was wanting to check to see if they had new DVD's and the site is gone, not even listed on Guthy Ranker?

What's going on? I hope they are improving on it, like the foot petals, they kinda hurt my feet, but I love the chair.

Guest
reply icon Replying to comment of Guest-1045772

How do you open the chair. ooohyeeahh@***.com

Guest

I love the chair... it has helped transform area's that needed it...

I threw away the packing slip though and need to order more springs...

had 2 of them break... anyone know how I can order more?

I've googled and have not found the ones I need for the pro chair...

help....

Guest
reply icon Replying to comment of Guest-886248

I LOVE my chair too, but my sprigs broke i need to order more but WHERE!!!

Guest

Does anyone know where I can get replacement foam for the foot pedals? I cannot get on the chairs website at all

Guest

I bought the chair from HSN in 2005 and absolutely love it, I still to this day use it 9 years later, it's awesome.. I don't think it's heavy or bulky...

I also don't know how the chair ended up costing that much money,.... weird.

Guest

Oh, come on. This is making me mad.

Who on earth thinks they would get this magnificant piece of very well made durable equipment for $14.95? I got this on HSN on Easy Pay for somewhere in the range of $300 and am truly impressed with the quality. Mine came with a combo pack of I think 7 exercise DVDs (exclusive to HSN).

Two of the DVDs were the same -- a mistake in packing -- but I also did not follow up with HSN's customer service to get this straightened out. I am sure they would have, but I procrastinated badly.

Guest

$14.95 is just for a trial period. If you called the 800 number and asked how much will the machine cost, they will tell you. you have to be a enlightened consumer and understand marketing.

Guest

The Malibu Pilates web site CLEARLY state that TRY IT FOR $14.95 with free shipping.. depending on which you choose it then SAYS CLEARLY...

if you do not return in 30 days your credit card will be charge 6 monthly payments of $59.95 or $89.95 depending on the model and package you choose. Anything that says TRY IT FOR XX for so many days usually means there is an additional cost so read the WHOLE thing. You can't blame a company for your lack of reading. Again do homework..

HSN ALWAYS has it for less. I got the delux package for TOTAL of $259 with 5 flex pay. BEST PRICE EVER. Works great to if you follow DVD instruction.

GOOD LUCK and enjoy it.

Fabulous product! :)

Guest

I'm pleased with the fact that after receiving the product from Guthy Renker and later finding I could get it for half the price elsewhere (HSN) a simple phone call to G-R and my "price match" request was granted! Thanks G-R for working with me and making it so I did not have to ship it back; had they not matched the price, I wouldve sent it back.

$700 wouldve been to much to pay but ~$370, seems fair.

Goes to show...the squeaky wheel gets the oil! :grin

Guest

It PAYS to do your homework. And with the internet, there is NO excuse.

I purchased the Pro Chair with 7 DVD's from HSN for a total of $329. including shipping!

It was a one day special but is always a lower price when they have it on their show.

You have to research pricing before buying.

Guest
reply icon Replying to comment of Guest-553646

Just FYI, now HSN has it for $259 free S&H and 5 flex pays. Should have waited.

Guest

The website CLEARLY states the price of the chair. The $14.95 is for a 30 day trial.

It also states that your card will be charge monthly, until it's paid for (around $300), UNLESS you cancel within the 30 days.

All you have to do is read it, it's there. :roll

Guest

If the deal sounds to be too god to be true - its too good to be true. Common sense tells me that there is no place on earth where one an buy this chair for $14.95.

Purchases like these are simply triggered by greed. That is why they ask the consomer to READ all the information before hitting the BUY button. I don't feel sorry for people that seem to be ignorant.

I don't see any victims - i see only volunteers. :p

Guest

if you go to the website click on order now, then click order again all the pricing information is right there in black & white, people please read before you purchase

Guest

came home from work and my mom watched a quick commercial on NBC before the news with Susan Lucci - it stated chair was total $14.95 no shipping no handling. SO, I went onto website and there it was on a page NO SHipping and total cost of $14.95,so I ended up purchasing one delux and one smaller package - though, wow, this is a great deal.

I did not see ANYTHING that stated on that webpage that it would cost us anything more...well, I spoke with my sister in Atlanta who told me she thougt this chair was worth abuot $700 or so - SO, I did some research and found this page, called to cancel both orders - they say they can only cancel one - I plan to contact BBB and complain as this is a scam. Susan Lucci should be advised of this false advertising.

I received two invoices that state TOTAL: $14.95, Shipping: $0....that's it...and on the invoice I cannot access the website on bottom of page for guthy-renter NOR can I send an email to the Customer Service department that sent me the invoices...I will never purchase anything from this company as it is very upsettig - it is a scam for sure as the original website pag I ordered from no longer exists. when I contacted customer service at 800 850 ****, they only told me that I misunderstood and that the first order will be canceled, h owevwer, they arestill sending the 2nd one out - which I will return and not even try -..what a scam

Guest

I noticed the same thing on the website, no price of the machine if you decide to buy it. I sent an email through "contact us" and they gave the me information before I had the item shipped.

I knew I wouldn't pay that amount so I didn't take the 30-day offer.

I checked HSN, same product, all the DVDs, price = $330. I bought it through HSN, love the chair and worth the money I paid.

Guest

i work for guthy renker and u guys are wrong whats on tv is a trial offer it tells u that thats y u call in and we tell u additional offers, we also explain to u that u will charged a certain amount monthly, its up to u to call customer service and cancel future shipments for what u dont want.

Guest

Same thing happened to me! When I ordered on the phone the charge was $14.95 plus about $50 to ship.

When the box arrived, I didn't look at the invoice (boy was that my fault). They were charging my credit card over $600 more. We I called to complain, the woman said it was my fault for not looking at my invoice and I had to ask her 3 times for their return address.

She kept saying "it's on the invoice". They were difficult, deceptive, and I would highly warn against ordering from them.

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