Not resolved

I ordered the IT Cosmetics kit as advertised on TV. I received a TRAVEL SIZE KIT.

I called back, they sent me a new kit, told me to return the travel kit. I was supposed to be on RECURRING ORDER after that. So March 2017 came and went, and I did not get my order. No big deal, since I still had enough to last me.

It is now May. Still no order. I call, rep says, "well, you returned your order, so we cancelled your account." When I explained why I sent it back, I was told there was nothing they could do, and that they no longer offer the kit as advertised, and that I should have called sooner...seriously????????????

After that, I was told to "find another company that offers the kit, and do business with them. Terrible way to do business.

Product or Service Mentioned: Guthy Renker Shipping Service.

Reason of review: Order processing issue.

Monetary Loss: $100.

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