I ordered the IT Cosmetics kit as advertised on TV. I received a TRAVEL SIZE KIT.
I called back, they sent me a new kit, told me to return the travel kit. I was supposed to be on RECURRING ORDER after that. So March 2017 came and went, and I did not get my order. No big deal, since I still had enough to last me.
It is now May. Still no order. I call, rep says, "well, you returned your order, so we cancelled your account." When I explained why I sent it back, I was told there was nothing they could do, and that they no longer offer the kit as advertised, and that I should have called sooner...seriously????????????
After that, I was told to "find another company that offers the kit, and do business with them. Terrible way to do business.
Product or Service Mentioned: Guthy Renker Shipping Service.
Reason of review: Order processing issue.
Monetary Loss: $100.