Guthy Renker
Guthy Renker Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Guthy Renker has 1.6 star rating based on 141 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Most dishonest company i have ever dealt with, Good product, Product.
Cons: Customer service, Charged for product after cancellation that was not received, Policies.Recent recommendations regarding this business are as follows: "Call 888-961-**** for customer service because no one picks up the phone on the other listed numbers on the website.", "Don’t click!", "Don’t buy anything from this company", "Be careful about purchases. Customer Service information is difficult to find.", "Don’t fall for the scam".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Guthy Renker has 1.6 star rating based on 141 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Most dishonest company i have ever dealt with, Good product, Product.
Cons: Customer service, Charged for product after cancellation that was not received, Policies.Recent recommendations regarding this business are as follows: "Call 888-961-**** for customer service because no one picks up the phone on the other listed numbers on the website.", "Don’t click!", "Don’t buy anything from this company", "Be careful about purchases. Customer Service information is difficult to find.", "Don’t fall for the scam".
Most users ask Guthy Renker for the refund as a solution to their issues.
Consumers are not pleased with Reliability and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Guthy Renker Reviews
"Return product"
The representative was extremely helpful and walked me through what I needed to do to return the Dr.Picone product.
"Not transparent"
When I ordered a trial size for $48.12. I did not know they would be putting me on auto ship and I would be owing 3 more months of payments of $90.90. I...
Wilmington, North Carolina
Not transparent
When I ordered a trial size for $48.12. I did not know they would be putting me on auto ship and I would be owing 3 more months of payments of $90.90.
I returned it and still no refund or word from them. When I call I am placed on hold for a long time and you cannot email them either
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lakeside, California
No answer
Im trying to reach principal secret regarding a subscription order and I never get an answer. So I know Gunther Renker mails the packages to the recipients of principal secret so I thought going through them would help. But I have not heard anything.
Budd Lake, New Jersey
No Answer on your phone lines
I have been trying to get through for three days by phone and chat and no answer back by the company. I want to process a return for Principal Secret and your company has horrible customer service! Are you running a scam by charging people and when they want a refund your company is impossible to contact.
Please get back to me.
Thank you
User's recommendation: Call 888-961-**** for customer service because no one picks up the phone on the other listed numbers on the website.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnauthorized purchase
Don't do it!
This site auto renewed a product without permission. I am so aggravated to have to deal with this and trying to get answers and a refund. Tried to cancel order before sent and unfortunately no one is apparently reading these emails!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Greenwood, South Carolina
Have cancelled in last few months
sent email terminating a previous contract with them and replied that I didn't want any future deliveries. They did cancel that subscription but haven't replied to the current cancellation requests.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo one answers customer service and they send you stuff without your permission
I cannot get anyone on the phone or an address to return my items. I bought one item to try, they sent me more in a couple weeks and charged my card $113!
I didnt even want it and now I cannot find out how to return it.
This company sucks. They are not sub-plasma d, its different so dont buy anything from them in my opinion
- Bad customer service
- Sending them without authorization
Preferred solution: Full refund
User's recommendation: Don’t buy anything from this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReturn product
The representative was extremely helpful and walked me through what I needed to do to return the Dr.Picone product.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnauthorized charge
I ordered a ONE TIME product last month from them. Imagine the surprise when I see that I have a $91.32 charge from them for new products that i did not order. I have emailed the company with no response.
I placed a one-time order last month. I did not place a second order, and I am very annoyed to find a charge for products I did not order.
I need this rectified immediately. I have emailed the company, with no response.
Preferred solution: Full refund
How to return- no instructions in box, only ingredient list
They won't answer their phone - no instructions to return. Took me three hours to cancel a bogus subscription - I work for a lawyer and had to involve them for a letter. Now they don't tell you how to return to get a refund for a product I never ordered.
- Scam artists
Preferred solution: Full refund
User's recommendation: Don’t click!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHard to get a hold of
Don’t waste your time, they never respond
No one answered after waiting 5 minutes for them to pick up
I was a customer for 10 years and the woman I spoke to gave me the same answer that I cancelled my subscription and she could not renew it. I did not cancel, I was told if I only wanted 2 items she would cancel the subscription and send me the 2 items, never telling me I could never order again. I love this daily moisturizer , I have no wrinkles and Im 71 years old. I want to order.
No other place carries it. I called customer service once before and a supervisor called back and said to order online at natural advantage. Com said there was no such url so send me a link, still waiting.
The phone at the California office says I could leave a message but then says not available to call back at another time. I really need to get this product!
When you find something that works you want to keep using it. Can someone please help me find the all day moisturizer?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel
I ordered Dr Perricone and did not realize it was a subscription. I thought it was a one time purchase. Now I have now information available to cancel .
User's recommendation: Don’t fall for the scam
Same Happened to Me! I’m pissed because they charged me $100 and I needed this money for bills.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder # SPCP171284
Your company does not stand behind the products they sell I still have the product in the box with no way of returning it after asking for that information several times. I have opened a case with PayPal. You literally have no customer service.
I need to return these products. All of my emails have gone unanswered.
I would like instructions on how to get this product back to you for a refund.
Twila Whitney
- Hard to reach
Preferred solution: Full refund
User's recommendation: Be careful about purchases. Customer Service information is difficult to find.
Phoenix, Arizona
I have used this product everyday, twice a day for six weeks with no results at all. Most disappointed as your advertising indicates positive results. This is not a a cheap product.
As the product did not meet your advertising I think you should reimburse cost of product, Polyphenol dark spot remover.
Thank you.
Christina Ditchek.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCanceled subscription
Ive tried to cancel this subscription numerous times by phone & email, thought i had it solved & woke up to another "authorized " payment to your company. It was not authorized but reverse charge, fully cancel subscription & send confirmation of cancelation to my above email or i get my lawyer involved. Thank you
- Good product
- Predatory business practices
Preferred solution: Full refund
User's recommendation: Don't subscribe
It is predatory what they do. They reel you in with the u derstamding that it’s a one time purchase and give you a discount on an expensive product then a month later you see a transaction on your bank account that you were completely unaware off.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDid not receive any order but did have money taken from my bank account.
Never received any items, but the bill came through. It was billed to my bank credit card.How do I get my product?
I was charged $94.47. The # is
745****JGAMWL65FM
- Nice product
- No delivery but took money
Preferred solution: Deliver product or service ordered
Billed for Items not received and items not ordered.
I could not get in touch with anyone to cancel my subscription. My next order was due in August.
On my credit card statement I was billed for a "kit" that was never received. This coming is a total scam.
I am going to work with my credit card company since I cannot get in touch with anyone at Guthy Renker. DO NOT do business with this company.
- Good product
- Dishonest and false billing
Preferred solution: Full refund
User's recommendation: Do NOT purchase or do business with Guthy Renker
About
, , ,
Guthy Renker is known as one of the largest direct response televisions in the world. It was established in 1988 by Bill Guthy and Greg Renker. Originally the company was meant to be as a television direct marketer. Later Guthy Renker has developed into a company that deals in the field of broadcast television, internet, telemarketing, retail channels. The company has their own ten commandments, which, to name but a few, include such: you have to take the risk, be good to your competitors, be open for a change, and build the companys brand all the time. The company truly sticks to these principles that is why they are successful in what they do.
Guthy Renker is ranked 522 out of 4062 in Cosmetics and Personal Care category
USA
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But you did cancel. You were given fair warning (from the sounds of what you wrote) that 2 items fell below their minimum.
The rep offered to let you buy the two but would cancel your subscription. You agreed. That’s canceling. Obviously there was some sort of benefit for you not to buy more or there was some monthly fee or some sort of subscription cost.
If there was no recurring subscription or minimum purchase/time period then they should sell you what you want at today’s price. If there is a recurring fee, you would need to pay for all the months from cancellation date till today ( or date you place a new order).