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Some months ago I purchased a product called "crepe erase" from you guys for my wife. She didn't like it, so the following month I called to discontinue any further purchase of your product. At the end of the call your representative assured me that the matter was...
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#1186754
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Guthy Renker - Doing opposite way

Ordered for only one time and paid but they charged from account next month again . Called them to stop charging if I paid for one order and another month charged again called them again please remove as from your account they said ok. After received another two bills but I changed my account number and they put me on collection.
1.0
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#1175184
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I ordered some proactiv+ products for my niece to try, I was signed up for a subscription and money kept being taken out of my account each month, I called to cancel but money was still being taken out of my account. I had to pay £4.40 to send the next parcels back to...
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1.0
#1164436
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I deal with QVC and when I rec'd an email for some trial product from Guthy Renker I just thought it was because I bought IT products in the past. I sent for the trial and then started to get full size product that I did not want. They kept sending the product and I...
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1.9
#1148193
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Guthy Renker - They wouldn’t stop billing me

This company is a total scam. I ordered one thing and kept sending me things and billing me. I reported them to Visa and Visa remove the charge from my account. Report them if they do that to you.
1.0
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#1146366
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Guthy Renker - Charged for products never ordered, and put us in debt collection for false charges

*** you to whoever is a part of this scam company. you charge people for unshipped products. you put them in debt collection based on false charges, even after you send emails stating there is a $0 balance. go to *** and I hope you file for chapter 7 very soon since others have the same opinion. one hundred words {{Redacted}}
1.0
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I didn't like
  • Are criminal
  • Customer service
  • Charged for product after cancellation that was not received
#1135439
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My wife called to cancel, but Guthy Renker will NOT stop taking money out of our checking account. It says you can cancel by phone, but I guess that doesn't account for much, because they keep charging us for products we do not want. I can't say online just how angry...
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1.0
I liked
  • Wife likes products
I didn't like
  • Customer service and refund policy
#1127148
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I'm disheartend to see so mny negative reviews. I've been a vry satisfied customer for 2+ yrs. Products are all outstanding! My initial prblms stemmd frm not understandin they have multiple sites: main (a la carte) & subscription (create ur own kit, w/3-8 pieces). I've...
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4.3
#1121436
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Guthy Renker - Rip Off

This company takes advantage of people. There is no disclosure that they will continually charge your credit card. There is no way to opt out when you order these products from it being charged to your account on a regular basis and I only see it when there with Doing business with this company. I will never order any of these products again because they use this company.
1.0
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#1114921
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Be careful when using the "customization" offered online. Apparently mine did not go through. If you want to customize, I strongly suggest you do it over the phone (Personally, I think their customer service is fine). I had deferred shipments so there is more time in...
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#1113765
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