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I was due for a second shipment September 10 (Mon). Hadn't used enough of it to make up my mind and wanted to push the second delivery back a month. I went to the website on September 7 (Fri pm) to do so. There is no way to adjust or cancel a shipment at their website...
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#1367070
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I have never purchased anything from Guthy Renker yet a monthly charge shows up on my credit card every month. I even cancelled my card, received a new one and somehow they are charging that card also...I do not know how to stop them. They are horrible. I have written...
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1.0
Hasselroth, Hesse
I didn't like
  • Scams
#1365458
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I tried this and it was overrated. Not sure why my skin turned red after use. Kept using it thinking it might change and then saw the news where people were having big problems with Wen hair care products I quit using it. People's hair falling out from Wen. I had also...
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1.0
Product
I didn't like
  • Scam products
#1264874
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Everyday I receive 40-60 emails from these people. When I try to have my email UNSUBSCRIBED they disable the link. This company is deeply unethical. I have never purchased anything from them and I do not know how they got my email. They must be using trollsWtf I want...
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Anonymous
Anon

If they are using the same email constantly, you can block it. I would also forward it to your ISP abuse department since they are unwanted emails.

I didn't like
  • Spam emails
#1253639
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Dont buy thru Guthy Renker
I contacted CrepeErase (thru Guthy Renker) months ago after a trial of the skin care product. I returned the unused portion and cancelled my subscription. Three months later I received another box and they charged my credit card. I called GR, complained and once again...
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#1220213
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Don't go near these guys. They are the masters of the fine print. You will be locked into ongoing payments that can't be cancelled. STAY AWAY from them. We paid for our initial products fully and then funds kept being deducted without any new products arriving. We then...
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1.7
#1206197
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I had being cancelled the crepe erase and they still sent me the products. I had call them and they assure me that it is cancelled and they still billing me. At the beginning the told me that it going to ber only 3 months, they have being 6 months and still send me the...
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Anonymous
Boiseguy541

Chances are you were put on a postponement. Your account was marked as a save so the rep can get a bonus. You get an email in 24 hours upon successful cancellation. Call back ...

#1205831
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Some months ago I purchased a product called "crepe erase" from you guys for my wife. She didn't like it, so the following month I called to discontinue any further purchase of your product. At the end of the call your representative assured me that the matter was...
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#1186754
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Guthy Renker - Doing opposite way

Ordered for only one time and paid but they charged from account next month again . Called them to stop charging if I paid for one order and another month charged again called them again please remove as from your account they said ok. After received another two bills but I changed my account number and they put me on collection.
1.0
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Staff
#1175184
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I ordered some proactiv+ products for my niece to try, I was signed up for a subscription and money kept being taken out of my account each month, I called to cancel but money was still being taken out of my account. I had to pay £4.40 to send the next parcels back to...
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Anonymous
Dc

Buyer beware this company take money without CLEARLY telling you. We bought proactive then exactly a month later they tried to take £35 without permission. It is in the small ...

1.0
#1164436
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