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Dont buy thru Guthy Renker
I contacted CrepeErase (thru Guthy Renker) months ago after a trial of the skin care product. I returned the unused portion and cancelled my subscription. Three months later I received another box and they charged my credit card. I called GR, complained and once again...
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#1220213
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I had being cancelled the crepe erase and they still sent me the products. I had call them and they assure me that it is cancelled and they still billing me. At the beginning the told me that it going to ber only 3 months, they have being 6 months and still send me the...
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Anonymous
Boiseguy541

Chances are you were put on a postponement. Your account was marked as a save so the rep can get a bonus. You get an email in 24 hours upon successful cancellation. Call back ...

#1205831
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Some months ago I purchased a product called "crepe erase" from you guys for my wife. She didn't like it, so the following month I called to discontinue any further purchase of your product. At the end of the call your representative assured me that the matter was...
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#1186754
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Guthy Renker - Doing opposite way

Ordered for only one time and paid but they charged from account next month again . Called them to stop charging if I paid for one order and another month charged again called them again please remove as from your account they said ok. After received another two bills but I changed my account number and they put me on collection.
1.0
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Staff
#1175184
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I ordered some proactiv+ products for my niece to try, I was signed up for a subscription and money kept being taken out of my account each month, I called to cancel but money was still being taken out of my account. I had to pay £4.40 to send the next parcels back to...
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Anonymous
Dc

Buyer beware this company take money without CLEARLY telling you. We bought proactive then exactly a month later they tried to take £35 without permission. It is in the small ...

1.0
#1164436
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I deal with QVC and when I rec'd an email for some trial product from Guthy Renker I just thought it was because I bought IT products in the past. I sent for the trial and then started to get full size product that I did not want. They kept sending the product and I...
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1.9
#1148193
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Guthy Renker - They wouldn’t stop billing me

This company is a total scam. I ordered one thing and kept sending me things and billing me. I reported them to Visa and Visa remove the charge from my account. Report them if they do that to you.
1.0
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Advertised vs Delivered
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Value for money
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#1146366
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Guthy Renker - Charged for products never ordered, and put us in debt collection for false charges

*** you to whoever is a part of this scam company. you charge people for unshipped products. you put them in debt collection based on false charges, even after you send emails stating there is a $0 balance. go to *** and I hope you file for chapter 7 very soon since others have the same opinion. one hundred words {{Redacted}}
1.0
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
I didn't like
  • Charged for product after cancellation that was not received
  • Customer service
  • Are criminal
#1135439
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My wife called to cancel, but Guthy Renker will NOT stop taking money out of our checking account. It says you can cancel by phone, but I guess that doesn't account for much, because they keep charging us for products we do not want. I can't say online just how angry...
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Anonymous
Boiseguy541

Yep, this happens to every customer. It is in the terms and conditions on their website.Ask for a supervisor to get cancelled and a return label

1.0
I liked
  • Wife likes products
I didn't like
  • Customer service and refund policy
#1127148
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I'm disheartend to see so mny negative reviews. I've been a vry satisfied customer for 2+ yrs. Products are all outstanding! My initial prblms stemmd frm not understandin they have multiple sites: main (a la carte) & subscription (create ur own kit, w/3-8 pieces). I've...
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4.3
#1121436
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