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I ordered an Introductory TRY IT NOW of It Cosmetics BYE BYE Foundation. I got the trial size that I ordered, then they proceeded to charge me for additional products after I cancelled my account. I never ordered any further products nor received any. Trying to get...
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Anonymous
Anonymous

I never got trial size but charged for it. Called them said to late for refund.

Anonymous
Dawn G Heath

I bought one for my son in law and he loves it. He dropped it after a year and never told me. It did crack. When I found out I bought the the whole kit and he now knows he can...

#758827
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My wife called to cancel, but Guthy Renker will NOT stop taking money out of our checking account. It says you can cancel by phone, but I guess that doesn't account for much, because they keep charging us for products we do not want. I can't say online just how angry...
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1.0
I liked
  • Wife likes products
I didn't like
  • Customer service and refund policy
#1127148
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I ordered some proactiv+ products for my niece to try, I was signed up for a subscription and money kept being taken out of my account each month, I called to cancel but money was still being taken out of my account. I had to pay £4.40 to send the next parcels back to...
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1.0
#1164436
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Guthy Renker - Charged for products never ordered, and put us in debt collection for false charges

Guthy Renker
#1135439
1.0
Details
*** you to whoever is a part of this scam company. you charge people for unshipped products. you put them in debt collection based on false charges, even after you send emails stating there is a $0 balance. go to *** and I hope you file for chapter 7 very soon since others have the same opinion. one hundred words {{Redacted}}
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Guthy Renker - They wouldn’t stop billing me

Guthy Renker
#1146366
1.0
Details
This company is a total scam. I ordered one thing and kept sending me things and billing me. I reported them to Visa and Visa remove the charge from my account. Report them if they do that to you.
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Guthy Renker - Rip Off

Guthy Renker
#1114921
1.0
Details
This company takes advantage of people. There is no disclosure that they will continually charge your credit card. There is no way to opt out when you order these products from it being charged to your account on a regular basis and I only see it when there with Doing business with this company. I will never order any of these products again because they use this company.
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Advertised vs Delivered
Customer service
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
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Guthy Renker - Unending Syphoning with no Integrity

Guthy Renker
#1085933
Most difficult company to contact. It's a maze of craziness to reach the correct site, #, anyone. Co. keeps taking my $ but in my account, it has that I should not get another "gift" until 10/2317 but the syphoned again on 8/1/17. I have no respect for this company. Is Guthy Renker an American company?
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I deal with QVC and when I rec'd an email for some trial product from Guthy Renker I just thought it was because I bought IT products in the past. I sent for the trial and then started to get full size product that I did not want. They kept sending the product and I...
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1.9
#1148193
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Do NOT order from IT Cosmetics!! I CANCELLED all future automatic shipments after I rec'd the 3rd shipment in 01/2017, and, returned it, IN WHOLE, of which I, finally, rec'd what they billed me for, less S/H. I have since been billed for 3 additional shipments.....2 of...
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#1112403
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I'm disheartend to see so mny negative reviews. I've been a vry satisfied customer for 2+ yrs. Products are all outstanding! My initial prblms stemmd frm not understandin they have multiple sites: main (a la carte) & subscription (create ur own kit, w/3-8 pieces). I've...
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4.3
#1121436
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Be careful when using the "customization" offered online. Apparently mine did not go through. If you want to customize, I strongly suggest you do it over the phone (Personally, I think their customer service is fine). I had deferred shipments so there is more time in...
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#1113765
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In the last 5 months I have attempted to contact you through email, phone, web page & twitter. No response. I requested the sample. When it didn't work for my skin type I called immediately to cancel future orders. My credit card still got charges. I email, call,...
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#1097671
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I made this mistake 2x now - so please don't fall for it. The first time was more than 7 years ago with the Wen hair product. I was billed even after cancellation, they don't want the product returned. I though "never again", until I read good reviews about the IT...
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1.0
#1097757
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After seeing the infomercial a hundred times I gave in and tried it, really hoping I would love it. I knew the initial purchase was a special price and it arrived pretty quickly. I was a little shocked at it what it was going to cost, but if it worked it would be worth...
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#1078027
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