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Just checked my emails and Paypal contacted me to let me know that a request for £64.00 had been set up by Guthy Renker. Fortunately I was able to access my Paypal account straight away and as the payment was still pending I was able to cancel it. I then had a live...
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#952996
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Horrific. The customer service from this company is disgusting! After calling to say I wanted to send my unwanted parcel back and the woman shouting at me down the phone explained I have to send it back recorded delivery, I then rang 2 weeks after saying I have sent it...
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1.0
#942368
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I ordered a MD Perricone cream from a TV add as a one off purchase. A month later I received a parcel with 2 more products which I never ordered and found out that Guthy Renker took money out of my bank account. I never bought anything from them; the impression given...
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1.0
I liked
  • Most dishonest company i have ever dealt with
#941480
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It Cosmetics Makeup Set Review

Guthy Renker
#961176
1.0
Details
Refused to refund money less than 24 hours after order.
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
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Try It Now Review

Guthy Renker
#941687
1.0
Details
Worse product ever reporting them for charging after cancelation of product...im in the media.... they screwed the wrong person...
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website

It Cosmetics Kit Review

Guthy Renker
#935085
1.3
Details
I cancelled in August 2016. I will work with my credit card company to have all charges REMOVED IMMEDIATELY! BAD PRODUCT, BAD BUSINESS COMPANY!
Comment
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website

Email Spam Review

Guthy Renker
#914130
Spam mail I never signed up for that spam filter didn't catch
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purchased proactive products for my daughters Christmas,cannot say anything about the product as yet, however a month later i noticed a payment for £65 was taken from my paypal account after reporting this to paypal as an unauthorised payment they came back to me...
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1.3
I didn't like
  • Being deceived
#935183
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totally agree! i ordered the "trial offer" on tv, for $39.95. Wanted to order more after a few weeks to give it a fair chance of making a difference. Started ordering online and discovered that I was being enrolled in the auto ship program and would receive orders...
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Anonymous
Anonymous

I totally agree. I order from the commercial with explicit instructions to not auto-ship. They charged me 3weeks later for the next shipment. I called to cancel. I was told my...

#921937
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I was watching the infomercial for IT cosmetics and when I saw you could order online at tryITnow.com I decided to take a look. The Guthy Renker commercial advertised that you can try their full 5-piece set at the "low price" of ONLY $39.95 plus S&H (did not mention...
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Anonymous
Anonymous

I agree as well.

Anonymous
anonymous

I totally agree with "Pissed Off" customer. My elderly mom (83 yrs young) loves IT cosmetics. When she saw the $39.95 offer on TV she was very exciteg & she DID call & order....

1.0
#915478
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I HAVE BEEN USING THE IT COSMETICS. I WANTED TO CHANGE THE KIT . I ONLY WANTED THE FOUNDATION EVEN THOUGH I TRIED SEVERAL OF THE PRODUCTS. I WAS ON AUTO SHIP AND WHEN IT WAS TIME FOR MY NEXT SHIPMENT, I CALLED AND ASKED FOR THEM TO ONLY SHIP ME THE FOUNDATION. THEY...
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Greenwood, Mississippi
#910332
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ordered try it free. didn't like it - foundation and powder actually made my face look MORE wrinkled by sinking into the small creases in my face. cancelled - at which time they said I owed an ADDITIONAL $99.00 their $49.00 try it free kit is ACTUALLY $150.00 ...
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#904229
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I had a problem back in 1996 or 1997 with the Kathie Lee products. wanted to cancel and was very very rude customer service and all upset over me canceling and made it almost impossible! I will never trust anything by this company Guthy Renker. from the reviews I've...
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Anonymous
Sheree

I am the one who made this comment. I am actually from Tulsa Oklahoma. just letting you know was very hard to resolve this situation and they got very angry because I wanted ...

Anonymous
Scam

this is the exact same experience I had with a different product! it is the company! and using famous people who could ruin their own name is what I don't understand! this is ...

1.0
#897811
Reply to reviews
Guthy Renker is a sister company of Dr Perricone, a really expensive cosmetics company. I ordered 1 item after a TV advert and alas, they enrolled me on a continuous delivery scheme and took money from my account in April without my consent. I received more goods,...
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Anonymous
Anonymous

you are absolutely right sister! They did the same thing to me! more than ten fifteen years ago and are still at it!

Bayston Hill, England
#889647
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