I deal with QVC and when I rec'd an email for some trial product from Guthy Renker I just thought it was because I bought IT products in the past. I sent for the trial and then started to get full size product that I did not want.
They kept sending the product and I notified them immediately. They wouldn't take back anything they had sent and I told them I wanted to cancel immediately. I paid the bill for the last one and now I'm receiving bills for things I didn't order or receive. You can't get it settled.
On the phone they agree with you and then you start getting bills and hounding phone calls again. I'm sending them one more letter.
The amount they're trying to collect is $43.94 and they've spent more than that already on postage and paying people to harass me. I'm done with them and their craziness.
Product or Service Mentioned: Guthy Renker Cosmetics Free Trial.
Reason of review: Poor customer service.
Monetary Loss: $132.
Preferred solution: Full refund.