Wilmington, Vermont
Not resolved
2 comments

I currently use Proactiv and am very happy with it, so when I saw they were advertising a hair product that is supposed to be gentle and natural I was all for it.The product however does not work for me any better than a regular shampoo.

I have been charged several times for the same orders, 4 times in total for 2 shipments. A charge of $29.95 was posted to my account then 3 days later $37.94. Then again the next month I was charged $29.95 then the next day $37.94. I called to cancel and was told I need to pay a remaining balance of $59.95 in order to cancel the product.

This product is a rip off and they legit steal from their customers.I plan to contact the Better Business Bureau regarding Chaz Dean's Wen Haircare.

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Anonymous
#377817

if u ordered online&double clicked u more than likely created a dup accnt.we do explain the 3 monthly installments.all of the info from how much we bill,when we bill,to when your next shipment is provided along with ALL of your shipments.

GuthyRenkerHelp
#371876

Hi There,

Please contact our Corporate Customer Service Escalation Team at customerservice@guthy-renker.com. They can help you cancel your account and figure out what may have gone wrong.

Thanks!

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