If you are planning on returning a shipment DO NOT OPEN even the envelope attached to the box or else you are responsible for shipping (which is ridiculous given that the Return Merchandise Form that you need to return the stuff is actually INSIDE the envelope). I understand it's a postage thing so I didn't touch the actual box but now I'm hooped for postage costs. It would have been nice to know this ahead of time but I've heard dealing with any product from Guthy Renker can be tricky (although I used to get a different product from them and never had any problems).

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